/ 

Your Cart: 0 Items

Jobs

finance_pdx2

Job Title: Customer Support Associate, Wholesale
Locations: Brooklyn, NY
Reports to: Customer Support Manager

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success. Creating a sustainable workplace is at the core of who we are. We’ve worked hard to create a great place to work and are proud of the results. We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work. We’re the kind of workplace where each of us works hard, has fun and contributes a lot.

Summary

Stumptown is seeking a Customer Support Associate to join our enterprising East Coast Wholesale crew. Every day we strive to deliver of the highest level of customer service and support to our customers. The Wholesale Customer Support team is the central hub for communication to our east coast customer base, and a critical part of our business. We seek a team player with fantastic communication skills and a passion to create a superlative customer experience. This position involves daily interactions with our east coast customers to support ordering and billing needs, ensuring all customer needs are met in a timely manner.

Essential Functions

  • Serve as the voice of Stumptown to the customer, sharing brand and coffee knowledge
  • Consistently deliver an exceptional customer experience
  • Manage customer orders, seeing them through to fulfillment and delivery
  • Ensure order entry is consistently accurate and meticulously communicated to Production and Roasting departments
  • Co-manage inventory system with Production, Roasting, and Cold Brew
  • Collaborate with Account Management, Sales, Training, and Service departments to address the needs of our wholesale customers, and quickly and thoroughly resolve customer concerns
  • Work closely with Accounts Receivable, maintaining accounting policies and procedures in NY office
  • Demonstrate a passion and enthusiasm for coffee and a desire to further educate yourself on the industry as a whole and Stumptown’s role within it
  • Update and maintain wholesale customer contact data and documentation
  • Take on other duties and projects as assigned

Supervisory responsibilities

  • None

Qualifications

  • Customer service or hospitality experience preferred
  • Empathetic, positive, can-do attitude
  • Calm demeanor under pressure or high volume situations
  • Strong organization skills and consistent attention to detail
  • Exceptional time management skills
  • Demonstrated passion and enthusiasm for coffee
  • Experience working cross-functionally as part of a large or small project team
  • Competency in MS Office, Google apps, and other basic computer applications
  • Familiarity with order-processing programs (ex: NetSuite) a plus
  • Weekend availability
  • Flexible and adaptable to change

Physical Demands

  • Ability to sit continuously at a computer
  • Able to lift up to 5 pounds frequently and up to 50 pounds occasionally

Work environment

  • Work is performed in the East Coast office in Brooklyn, NY

Please email cover letter and resume to jobs@stumptowncoffee.com. In the subject of your email, please include the job title and location to which you are applying.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, genetic information, medical condition, veteran status, or any other class protected by local, state or federal law

 

division-(11)

Job Title: Assistant Manager, Wholesale Customer Support 
Locations: Brooklyn, New York
Reports to: Wholesale Customer Support Manager

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success.  Creating a sustainable workplace is at the core of who we are.  We’ve worked hard to create a great place to work and are proud of the results.  We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work.  We’re the kind of workplace where each of us works hard, has fun and contributes a lot.

Summary

Stumptown is looking for a dynamic individual to join our East Coast Wholesale crew in the role of Assistant Manager of the Wholesale Customer Support team. Every day we strive to deliver of the highest level of customer service and support to our customers. The Wholesale Customer Support team is the central hub for communication to our east coast customer base, and a critical part of our business. We seek a demonstrated leader with fantastic communication skills and a passion to create a superlative customer experience. This person will oversee the daily support interface with Stumptown’s east coast customers, ensure orders are fulfilled and customer needs are met in a timely manner, and assist in managing the team of Wholesale Customer Support representatives.

Essential Functions

  • Supervise and mentor the team of Wholesale Customer Support representatives
  • Oversee the interface between our customers and the East Coast Wholesale team
  • Consistently deliver an exceptional customer experience. Develop innovative ways to evolve experience with changing needs of business.
  • Ensure team communicates as the voice of Stumptown to all wholesales customers, and quickly and thoroughly resolves customer concerns
  • Lead and oversee fulfillment of daily wholesale orders. Work closely with systems and related departments to shape process for business growth.
  • Collaborate with Account Management, Roasting, Production, and Accounts Receivable teams to ensure order and customer experience needs are met
  • Assist Account Managers, Sales, and Trainers in addressing and prioritizing wholesale accounts needs and issues
  • Identify opportunities to continually improve team processes and procedures, and coordinate Wholesale Customer Support team training needs
  • Update and maintain wholesale customer contact data and documentation
  • Assist in creating and maintaining reports that inform cross-functional team projects
  • Other duties as assigned

Supervisory Responsibilities

  • Support Wholesale Customer Support Manager by assisting with supervision of a team of three.

Qualifications

  • Previous management experience required
  • Customer service or hospitality experience preferred
  • Empathetic, positive, can-do attitude
  • Calm demeanor under pressure or high volume situations
  • Strong organization skills and consistent attention to detail
  • Exceptional time management skills
  • Eagerness to take initiative and lead
  • Demonstrated passion and enthusiasm for coffee
  • Experience working cross-functionally as part of a large or small project team
  • Competency in MS Office, Google apps, and other basic computer applications
  • Familiarity with order-processing programs (ex: NetSuite) a plus
  • Weekend availability
  • Flexible and adaptable to change

Physical Demands

  • Ability to sit continuously at a computer
  • Ability to lift up to 5 pounds frequently and up to 50 pounds occasionally

Work Environment

  • Work is performed in the East Coast office in Brooklyn, NY

Please email cover letter and resume to jobs@stumptowncoffee.com. In the subject of your email, please include the job title and location to which you are applying.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

 

Stubby_3Job Title: Cold Brew Tech
Locations: Brooklyn, NY
Reports to: Operations Manager / Cold Brew Fulfillment Lead

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success. Creating a sustainable workplace is at the core of who we are. We’ve worked hard to create a great place to work and are proud of the results. We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work. We’re the kind of workplace where each of us works hard, has fun and contributes a lot. 

Summary

The Cold Brew Tech, who will report to the Operations Manager and Cold Brew Fulfillment Lead, is responsible for making and packaging Stumptown Cold Brew. This role’s responsibility is to craft Stumptown Cold Brew in a careful and calculated way to maintain the highest quality. Having a true passion for the product is a must.

The Cold Brew Tech will being working very closely with the Cold Brew Fulfillment Lead, Customer Support, and Production.

Essential Functions

  • Processing large-scale cold brew batches in brew tanks
  • Filling multiple cold brew vessels (growlers, kegs, etc)
  • Loading vessels into cold storage
  • Breaking down used kegs from customers
  • Palate development
  • Practicing FIFO to maintain freshness and ensure the highest quality
  • Maintaining sanitary conditions
  • Assisting in the receiving of cold brew vessels and materials 

Qualifications

  • Demonstrated enthusiasm for coffee
  • Good communicator
  • Ability to work in a high-paced environment
  • Basic math skills
  • Detail-oriented and methodical
  • Experience with pallet jack and forklift
  • Food production/preparation experience

Physical Demands

  • Ability to sit continuously at a computer
  • Carry weight, lift – lift up to 5 pounds frequently and up to 50 pounds occasionally
  • Taste/Smell – ability to detect and perceive smell of coffee

Work environment

  • Work is performed at the NY Cold Brew Production facility

Please email cover letter and resume to jobs@stumptowncoffee.com. In the subject of your email, please include the job title and location to which you are applying.

 

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, genetic information, medical condition, veteran status, or any other class protected by local, state or federal law

RedHook_Roastery_x10_9_25_12_0083Job Title: Warehouse Facility and Supply Lead
Locations: Brooklyn, NY
Reports to: Operations Manager/ Supply Chain Manager

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success. Creating a sustainable workplace is at the core of who we are. We’ve worked hard to create a great place to work and are proud of the results. We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work. We’re the kind of workplace where each of us works hard, has fun and contributes a lot.

Summary

The Warehouse Facility and Supply Lead will oversee ordering, receiving, stocking, and distribution of all warehouse merchandise and supplies to support their local Market through accurate transaction input into NetSuite. This role will work closely with Supply Chain Manager and Stumptown Coffee Headquarters to coordinate order volumes, communication with various departments, and routine inventory counts. The Warehouse Facility and Supply Lead will coordinate and implement processes for handling waste stream, maintain all local spaces in a clean an organized manner, and streamline storage. He/she will manage Contractor relations for small projects and building maintenance, and will facilitate local market safety meetings.

Essential Functions 

  • Create necessary Transfer Orders and Inventory Transfers to account for internal movement of inventories
  • Maintain communication and relationships with several departments across Stumptown to notify inbound and outbound movements
  • Create, maintain and manage vendor relationships
  • Responsible for all ins and outs of non-coffee supplies and merchandise pertaining to local market
  • Support Sales and Service Department in equipment ordering, tracking pending status, and ETAs
  • Create electronic purchase orders and receive against them as goods arrive
  • Check incoming merchandise against, packing slips, or BOL
  • Maintain weekly inventory levels and pars for all items in warehouse
  • Coordinate and balance the inventory and supply needs of various departments
  • Assist with unloading and stocking merchandise in an efficient and orderly manner
  • Assist with physically receiving green coffee inventory
  • Prepare BOLs for shipment of freight
  • Assist with small construction, building maintenance, and assembly projects

Supervisory responsibilities

  • None

Qualifications

  • 2+ years of shipping and receiving experience to include parcel and freight
  • Experience operating forklifts and pallet jacks. Operators certificate a plus
  • Some light construction experience (hanging pictures, assembly of desks and chairs, changing lightbulbs, touch up paint etc.)
  • Experience with inventory protocols and systems and working in an ERP such as NetSuite
  • Working knowledge of material handling methods
  • Self-starter in a fast paced, non-traditional work environment
  • Inventory management / cost analysis a plus

Physical Demands  

  • Ability to sit continuously at a computer
  • Ability to lift 50 -150 pounds regularly. Weight greater than 50 pounds will be mitigated with a lifting partner or device.
  • Standing – ability to stand for long periods

Work environment

  • Work takes place in warehouse/ production facilities
  • Noise level may be high
  • Temperatures vary greatly with weather

Please email cover letter and resume to jobs@stumptowncoffee.com. In the subject of your email, please include the job title and location to which you are applying.

 

 

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, genetic information, medical condition, veteran status, or any other class protected by local, state or federal law

Stumptown_LAcafe_1612Job Title: Warehouse Facility and Supply Lead
Locations: Los Angeles, CA
Reports to: Operations Manager/ Supply Chain Manager

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success. Creating a sustainable workplace is at the core of who we are. We’ve worked hard to create a great place to work and are proud of the results. We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work. We’re the kind of workplace where each of us works hard, has fun and contributes a lot.

Summary

The Warehouse Facility and Supply Lead will oversee ordering, receiving, stocking, and distribution of all warehouse merchandise and supplies to support their local Market through accurate transaction input into NetSuite. This role will work closely with Supply Chain Manager and Stumptown Coffee Headquarters to coordinate order volumes, communication with various departments, and routine inventory counts. The Warehouse Facility and Supply Lead will coordinate and implement processes for handling waste stream, maintain all local spaces in a clean an organized manner, and streamline storage. He/she will manage Contractor relations for small projects and building maintenance, and will facilitate local market safety meetings.

Essential Functions 

  • Create necessary Transfer Orders and Inventory Transfers to account for internal movement of inventories
  • Maintain communication and relationships with several departments across Stumptown to notify inbound and outbound movements
  • Create, maintain and manage vendor relationships
  • Responsible for all ins and outs of non-coffee supplies and merchandise pertaining to local market
  • Support Sales and Service Department in equipment ordering, tracking pending status, and ETAs
  • Create electronic purchase orders and receive against them as goods arrive
  • Check incoming merchandise against, packing slips, or BOL
  • Maintain weekly inventory levels and pars for all items in warehouse
  • Coordinate and balance the inventory and supply needs of various departments
  • Assist with unloading and stocking merchandise in an efficient and orderly manner
  • Assist with physically receiving green coffee inventory
  • Prepare BOLs for shipment of freight
  • Assist with small construction, building maintenance, and assembly projects

Supervisory responsibilities

  • None

Qualifications

  • 2+ years of shipping and receiving experience to include parcel and freight
  • Experience operating forklifts and pallet jacks. Operators certificate a plus
  • Some light construction experience (hanging pictures, assembly of desks and chairs, changing lightbulbs, touch up paint etc.)
  • Experience with inventory protocols and systems and working in an ERP such as NetSuite
  • Working knowledge of material handling methods
  • Self-starter in a fast paced, non-traditional work environment
  • Inventory management / cost analysis a plus

Physical Demands  

  • Ability to sit continuously at a computer
  • Ability to lift 50 -150 pounds regularly. Weight greater than 50 pounds will be mitigated with a lifting partner or device.
  • Standing – ability to stand for long periods

Work environment

  • Work takes place in warehouse/ production facilities
  • Noise level may be high
  • Temperatures vary greatly with weather

Please email cover letter and resume to jobs@stumptowncoffee.com. In the subject of your email, please include the job title and location to which you are applying.

 

 

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, genetic information, medical condition, veteran status, or any other class protected by local, state or federal law

landing_12Job Title: Warehouse Facility and Supply Lead
Locations: Seattle, WA
Reports to: Operations Manager/ Supply Chain Manager

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success. Creating a sustainable workplace is at the core of who we are. We’ve worked hard to create a great place to work and are proud of the results. We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work. We’re the kind of workplace where each of us works hard, has fun and contributes a lot.

Summary

The Warehouse Facility and Supply Lead will oversee ordering, receiving, stocking, and distribution of all warehouse merchandise and supplies to support their local Market through accurate transaction input into NetSuite. This role will work closely with Supply Chain Manager and Stumptown Coffee Headquarters to coordinate order volumes, communication with various departments, and routine inventory counts. The Warehouse Facility and Supply Lead will coordinate and implement processes for handling waste stream, maintain all local spaces in a clean an organized manner, and streamline storage. He/she will manage Contractor relations for small projects and building maintenance, and will facilitate local market safety meetings.

Essential Functions 

  • Create necessary Transfer Orders and Inventory Transfers to account for internal movement of inventories
  • Maintain communication and relationships with several departments across Stumptown to notify inbound and outbound movements
  • Create, maintain and manage vendor relationships
  • Responsible for all ins and outs of non-coffee supplies and merchandise pertaining to local market
  • Support Sales and Service Department in equipment ordering, tracking pending status, and ETAs
  • Create electronic purchase orders and receive against them as goods arrive
  • Check incoming merchandise against, packing slips, or BOL
  • Maintain weekly inventory levels and pars for all items in warehouse
  • Coordinate and balance the inventory and supply needs of various departments
  • Assist with unloading and stocking merchandise in an efficient and orderly manner
  • Assist with physically receiving green coffee inventory
  • Prepare BOLs for shipment of freight
  • Assist with small construction, building maintenance, and assembly projects

Supervisory responsibilities

  • None

Qualifications

  • 2+ years of shipping and receiving experience to include parcel and freight
  • Experience operating forklifts and pallet jacks. Operators certificate a plus
  • Some light construction experience (hanging pictures, assembly of desks and chairs, changing lightbulbs, touch up paint etc.)
  • Experience with inventory protocols and systems and working in an ERP such as NetSuite
  • Working knowledge of material handling methods
  • Self-starter in a fast paced, non-traditional work environment
  • Inventory management / cost analysis a plus

Physical Demands  

  • Ability to sit continuously at a computer
  • Ability to lift 50 -150 pounds regularly. Weight greater than 50 pounds will be mitigated with a lifting partner or device.
  • Standing – ability to stand for long periods

Work environment

  • Work takes place in warehouse/ production facilities
  • Noise level may be high
  • Temperatures vary greatly with weather

Please email cover letter and resume to jobs@stumptowncoffee.com. In the subject of your email, please include the job title and location to which you are applying.

 

 

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, genetic information, medical condition, veteran status, or any other class protected by local, state or federal law