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Jobs

w8th_4Position: Barista for our NYC Cafe
Start Date: As soon as available
Time Requirements: Full Time / Hourly

We are looking for people who are excited about creating a coffee experience that has never been created before. Here is a list of attributes we think are necessary to make this happen:

  • An understanding of coffee shops, specialty retail and tending bar.
  • Customer service that is executed in a personal and professional manner.
  • Excitement about the task of ensuring that each person who walks into the café is blown away by the coffee, the knowledge of the staff, the aesthetic, the design, the music, the style, the cleanliness and overall quality of their experience.
  • Open to criticism and constantly striving to improve.
  • Willingness to learn and an open mind.
  • Passion and drive.
  • The ability to be fast and efficient and never show you are sweatin’ it.
  • The ability to do more that one thing at a time.
  • Cleanliness and organization.
  • People who have a variety of skills and interests.
  • People that work as hard as they play.

Job Specs:

  • Health benefits after three full months of employment.
  • Performance based reviews consistent with All Stumptown schedule.

Please email resume and cover letter to Jules.

w8th_14Position: Barista for Brew Bar in NYC
Start Date: As soon as available
Time Requirements: Full Time / Hourly

We are looking for people who are excited about creating a coffee experience that has never been created before. Here is a list of attributes we think are necessary to make this happen:

  • An understanding of coffee shops, specialty retail and tending bar.
  • Customer service that is executed in a personal and professional manner.
  • Excitement about the task of ensuring that each person who walks into the café is blown away by the coffee, the knowledge of the staff, the aesthetic, the design, the music, the style, the cleanliness and overall quality of their experience.
  • Open to criticism and constantly striving to improve.
  • Willingness to learn and an open mind.
  • Passion and drive.
  • The ability to be fast and efficient and never show you are sweatin’ it.
  • The ability to do more that one thing at a time.
  • Cleanliness and organization.
  • People who have a variety of skills and interests.
  • People that work as hard as they play.

Job Specs:

  • Health benefits after three full months of employment.
  • Performance based reviews consistent with All Stumptown schedule.

Please email resume and cover letter to Jules.

ONSITEPosition: Los Angeles Coffee Educator/Account Manager
Time Requirements: Full Time Position

Overview:
Stumptown Coffee Roasters in Los Angeles is seeking a coffee professional to work in wholesale account management and coffee education.

Primary Responsibilities will include, but are not limited to the following:

  • Establish and maintain ongoing relationships with Stumptown wholesale customers and retail cafe, helping grow their business through consistent support of coffee quality, retail program, and café flow improvements.
  • Deliver unparalleled coffee education and hospitality to our wholesale customers and retail cafes through direct training and training program implementation.
  • Maintain an efficient, effective, and prioritized work schedule through regular communication with all members of Stumptown Los Angeles’ wholesale team.
  • Assist with sales related and community events as needed.
  • Maintain the schedule, cleanliness, filing, and functionality of the Stumptown Los Angeles training lab.
  • Provide consistent and timely turnaround for training requests and customer needs.
  • Cup and taste coffee regularly to maintain familiarity with product and quality standards.
  • Stay informed of industry trends and new products related to coffee and espresso preparation.

Requirements:

  • Superlative barista skills, both with espresso and manual brewing methods.
  • Demonstrated passion and enthusiasm for coffee.
  • Professional and effective comportment in both written and verbal communication.
  • Excellent time management skills/proficiency with time management tools.
  • Flexibility in scheduling. Holidays and weekends are sometimes required.
  • Must have reliable transportation, work related mileage will be reimbursed.
  • Ability to lift 50 lbs.
  • Office/general computer skills.

Compensation:

  • Health benefits after three full months of employment.
  • Performance based reviews consistent with All Stumptown schedule.

If you are interested, please send a resume and cover letter to Travis by April 20th.

Overview:
Stumptown is looking for a killer candidate to be a Field Service Manager in the NYC area.

Qualifications:

  • Strong customer service skills, and the ability to maintain good rapport with customers
  • Strong mechanical aptitude
  • Computer literate with experience in MS Office and various accounting software
  • Strong logic and reasoning skills
  • Great communication skills
  • Self-starter
  • A great attitude and professional demeanor
  • Specialty coffee background and experience is a plus
  • Working knowledge of electromechanical system repairs and installation
  • Willingness to travel, sometimes nationally to perform installs with new major accounts or special events

Essential Functions:

  • Manages the field service personnel who perform on-site routine services including installation, maintenance, and repair.
  • Oversees scheduling and training of field service representatives. Responsibilities also include handling service contracts and directing support services. May require a bachelor’s degree in area of specialty and/ or at least 5 years of experience in the field or in a related area.
  • Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Reports to the Director of Field Service and to the Director of Operations.
  • Service existing accounts by analyzing work orders, planning daily travel schedule, investigating complaints, conducting tests, scheduling and performing preventative maintenance, and resolving problems.
  • Service new accounts by performing preinstall site scopes, gathering components and parts, and completing installations.
  • Maintains rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements.
  • Maintain rapport and communication with all departments within Stumptown by keeping them informed of all service issues related to their particular department job functions (sales, retail, etc.)
  • Determine whether issues are entirely technical issues vs. training or technique and relay all non-technical problems to the proper department for correction if necessary.
  • Keep personal equipment, vans, etc. operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, calling for repairs.
  • Document service and installation actions by completing forms, reports, logs, and records.
  • Update job knowledge by participating in educational opportunities, reading professional publications.

Compensation:

  • Pay commensurate with experience.
  • Health benefits after three full months of employment.
  • Performance based reviews consistent with all Stumptown schedule.

If interested please email a resume and cover letter to Alex.

tech
Stumptown is looking for a killer candidate to be an installation and service tech in the NYC area. The ideal candidate would possess the following qualifications:

  • Strong customer service skills, and the ability to maintain good rapport with customers
  • Strong mechanical aptitude
  • Computer literate
  • Strong logic and reasoning skills
  • Able to listen and follow instructions
  • Great communication skills
  • Self-starter
  • A great attitude and professional demeanor
  • Clean driving record and a valid NY driver’s license
  • Specialty coffee background and experience is a plus
  • Plumbing and Electrical knowledge is a plus
  • Ability to lift up to 100 pounds occasionally
  • Willingness to travel, sometimes nationally to perform installs with new accounts or special events

Essential Functions:

  • Service existing accounts by analyzing work orders, planning daily travel schedule, investigating complaints, conducting tests, scheduling and performing preventative maintenance, and resolving problems.
  • Service new accounts by performing preinstall site scopes, gathering components and parts, and completing installations.
  • Maintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements.
  • Maintain rapport and communication with all departments within Stumptown by keeping them informed of all service issues related to their particular department job functions (sales, retail, etc…).
  • Determine whether issues are entirely technical issues vs. training or technique and relay all non-technical problems to the proper department for correction if necessary.
  • Keep personal equipment, vans, etc. operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.
  • Document service and installation actions by completing forms, reports, logs, and records.
  • Update job knowledge by participating in educational opportunities, reading professional publications.

Compensation:

  • Pay commensurate with experience.
  • Health benefits after three full months of employment.
  • Performance based reviews consistent with all Stumptown schedule.

If interested please email a resume and cover letter to Alex.

prod_sea

Position: Delivery Driver/Production in Los Angeles
Start date: As soon as available
Time requirements: Full Time (40 hours per week)

Overview: Stumptown is excited to offer a new position at our Roastery in Los Angeles. This position will help fulfill our commitment to exceptional customer service and will work very closely with the wholesale team, the office and roasters. This is an hourly position.

The position will require multi-tasking, confidence in dealing with a variety of personalities and helping different departments ensure that quality standards are being maintained.

Primary responsibilities will include, but are not limited to the following:

  • Packing roasted coffee
  • Delivering coffee to wholesale customers and the retail cafe
  • Fulfilling and managing customer orders on the production floor
  • Helping with general coffee production and flow on the production floor
  • Interacting with wholesale customers on a daily basis
  • Generally representing Stumptown in the field

Experience sought:

  • Extreme customer service and professionalism
  • Attention to detail
  • A love for coffee
  • Passion for Stumptown
  • A driver’s license with a clean record
  • Ability to multi-task
  • Good work ethic
  • Team player
  • Flexible schedule

Compensation:

  • Health benefits after three full months of employment.
  • Performance based reviews consistent with All Stumptown schedule.

If you are interested, please email a cover letter and resume to Jobs.