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Stumptown is looking for a killer candidate to be an installation and service tech in the NYC area. The ideal candidate would possess the following qualifications:

  • Strong customer service skills, and the ability to maintain good rapport with customers
  • Strong mechanical aptitude
  • Computer literate
  • Strong logic and reasoning skills
  • Able to listen and follow instructions
  • Great communication skills
  • Self-starter
  • A great attitude and professional demeanor
  • Clean driving record and a valid NY driver’s license
  • Specialty coffee background and experience is a plus
  • Plumbing and Electrical knowledge is a plus
  • Ability to lift up to 100 pounds occasionally
  • Willingness to travel, sometimes nationally to perform installs with new accounts or special events

Essential Functions:

  • Service existing accounts by analyzing work orders, planning daily travel schedule, investigating complaints, conducting tests, scheduling and performing preventative maintenance, and resolving problems.
  • Service new accounts by performing preinstall site scopes, gathering components and parts, and completing installations.
  • Maintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements.
  • Maintain rapport and communication with all departments within Stumptown by keeping them informed of all service issues related to their particular department job functions (sales, retail, etc…).
  • Determine whether issues are entirely technical issues vs. training or technique and relay all non-technical problems to the proper department for correction if necessary.
  • Keep personal equipment, vans, etc. operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.
  • Document service and installation actions by completing forms, reports, logs, and records.
  • Update job knowledge by participating in educational opportunities, reading professional publications.

Compensation:

  • Pay commensurate with experience.
  • Health benefits after three full months of employment.
  • Performance based reviews consistent with all Stumptown schedule.

If interested please email a resume and cover letter to Alex.

RedHook_Roastery_x10_9_25_12_0083Job Title: Customer Service & Billing Associate
Locations: Brooklyn, NY
Reports to: Wholesale Service Manager

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success.  Creating a sustainable workplace is at the core of who we are.  We’ve worked hard to create a great place to work and are proud of the results.  We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work.  We’re the kind of workplace where each of us works hard, has fun and contributes a lot.  We value each individual here and feel that everyone plays an important part in making Stumptown….Stumptown, which is our foundation for growing a successful business.

Summary

Customer Service & Billing Associate for our NYC/East Coast Wholesale Team. This position involves daily interactions with our wholesale partners to support ordering and billing needs, fielding initial sales calls and general inquiries from the public, and connecting our partners to the latest and greatest happenings in the coffee industry. The ideal candidate will collaborate and lend support across departments in New York, Portland, Los Angeles, and Seattle, adding value as we grow.

Essential Functions

  • Generate sales order for wholesale customers
  • Navigate cloud-based ERP system to process orders through fulfillment
  • Co-manage inventory system with Production, Roasting, and Cold Brew
  • Collaborate with Account Management, Sales, Training, and Service departments to address the needs of our wholesale customers
  • Work closely with Accounts Receivable, maintaining accounting policies and procedures in NY office
  • Field calls and emails from wholesale customers and the public, while exhibiting a high level of customer service
  • Effectively articulate and communicate a wide array of coffee information to customers
  • Assist Account Managers, Sales, Retail, and Training departments in improving customer relationships through training, cuppings, and other ongoing educational programs
  • Demonstrate a passion and enthusiasm for coffee and a desire to further educate yourself on the industry as a whole and Stumptown’s role within it
  • Maintain up-to-date customer and contact information databases
  • Share the Stumptown story with customers and the public
  • Take on other duties and projects as assigned

Supervisory responsibilities

  • None

Qualifications

  • Experience in customer service and billing
  • Familiarity with Netsuite or similar ERP systems desirable
  • Ability to deliver exceptional customer service
  • Strong organization skills and attention to detail
  • Work cross-functionally as part of a large or small project team
  • Ability to manage and prioritize daily and weekly tasks
  • Proficiency in Google Drive and MS Office, with specific experience in Google Spreadsheets and MS Excel
  • Flexible and adaptable to change

Physical Demands

  • Ability to sit continuously at a computer
  • Ability to lift up to 5 pounds frequently and up to 50 pounds occasionally

Work Environment

  • Work is performed mainly at the Brooklyn, NY office

Please email cover letter and resume to jobs@stumptowncoffee.com.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

w8th_4Job Title: Barista
Locations: New York City Ace
Reports to: Cafe Manager

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success. Creating a sustainable workplace is at the core of who we are. We’ve worked hard to create a great place to work and are proud of the results. We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work. We’re the kind of workplace where each of us works hard, has fun and contributes a lot. We value each individual here and feel that everyone plays an important part in making Stumptown… Stumptown, which is our foundation for growing a successful business.

Summary

Provide exceptional customer service as a Barista in our cafés.  Provide a coffee experience for the customer that has never been created before.  Make the customer experience unforgettable.

Essential Functions

  • Greet all customers with a friendly smile
  • Provide friendly, efficient and personal service to each customer
  • Create a rapport with customers by learning their names and favorite drinks
  • Educate customers on all of our products
  • Maintain high quality and consistent product standards
  • Support customer satisfaction
  • Accurately process transactions in the POS system
  • Cup and taste coffee regularly to maintain familiarity with product and quality standards
  • Stay informed of new coffee availability and attributes
  • Communicate with team members and management to solve problems and improve service
  • Support a positive work environment
  • Other duties as assigned

Supervisory Responsibilities

  • None

Qualifications

  • Demonstrated passion and enthusiasm for coffee
  • Customer service that is executed in a personal and professional manner
  • Understanding of coffee shops and specialty retail
  • Desire to educate others about our coffee and espresso methods
  • Strong attention to detail and healthy respect for cleanliness and sanitation
  • Excitement about the task of ensuring that each customer has a quality experience in our café
  • Open to criticism and constantly striving to improve
  • Ability to multi-task with ease

Physical Demands

  • Stand and walk – must be able to stand for shifts and move about the café
  • Use of hands – operate espresso machinery
  • Taste/Smell – ability to detect and perceive smell of coffee
  • Talk/hear – frequently communicates with customers

Work Environment

  • Work is performed at the NY Ace cafe
  • The work environment can be noisy

Please email resume and cover letter to jobs@stumptowncoffee.com

 

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.