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warehouseJob Title:    Delivery Driver/Production
Locations:    Brooklyn, New York
Reports to:   Roastery Floor Manager

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success.  Creating a sustainable workplace is at the core of who we are.  We’ve worked hard to create a great place to work and are proud of the results.  We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work.  We’re the kind of workplace where each of us works hard, has fun and contributes a lot.  We value each individual here and feel that everyone plays an important part in making Stumptown… Stumptown, which is our foundation for growing a successful business.

Summary

Support our commitment to exceptional customer service by working closely with the wholesale team, the roasters and the office team.  Pack and deliver roasted coffee, fulfill orders, and assist with general coffee production.  Deal with a variety of personalities and departments to ensure that quality standards are being maintained.

Essential Functions

  • Pack roasted coffee
  • Deliver coffee to wholesale customers and cafes
  • Fulfill and manage customer orders
  • Assist with general coffee productions and workflow
  • Interact with wholesale customers
  • The ability to lift 60 pounds
  • Other duties as assigned

Supervisory responsibilities

  • None

Qualifications

  • Demonstrated passion and enthusiasm for coffee
  • Extreme customer service and professionalism
  • Attention to detail
  • Proven team player
  • Willingness to learn from mistakes to grow and enhance skills
  • Driver’s license and clean driving record
  • Ability to manage and prioritize daily and weekly tasks
  • Hospitality and customer service focus

Physical Demands

  • Carry weight, lift – frequently moves materials weighing up to 60 pounds
  • Stooping. Bending body downward and forward by bending spine at the waist

Work environment

  • Work is performed in the NY Roastery
  • The work environment can be noisy
  • Temperatures can be variable in the work area

Please email cover letter and resume to jobs@stumptowncoffee.com. 

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

roaster (3)Job Title: Production Roaster
Locations: Los Angeles, CA
Reports to: LA Lead Roaster

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success.  Creating a sustainable workplace is at the core of who we are.  We’ve worked hard to create a great place to work and are proud of the results.  We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work.  We’re the kind of workplace where each of us works hard, has fun and contributes a lot.  We value each individual here and feel that everyone plays an important part in making Stumptown… Stumptown, which is our foundation for growing a successful business.

Summary

This position will support Wholesale and Retail roasting needs by working closely with Roasting, Green Coffee, Customer Service and Production staff on a daily basis. This is a full-time position, working five days per week. Required workdays will fall on the weekend with consecutive days off.

Essential Functions

This position will support Wholesale and Retail roasting needs by working closely with Roasting, Green Coffee, Customer Service and Production staff on a daily basis. This is a full-time position, working five days per week.  Required workdays will fall on the weekend with consecutive days off.

  • Fulfillment of daily coffee orders (scooping batches)
  • Perform routine roaster cleaning and maintenance
  • Assist with green coffee; inventory and floor counts, receiving, organizing and moving product; weighing and portioning for recipes
  • Serve as a link between Roasting, Customer Service and other departments
  • General organization of the roastery; cleaning, stocking and other duties
  • Develop a deep understanding of the techniques and approaches that define our roast philosophy; development of multiple varieties; roast profiles for every coffee and blend; time, temperature and carmelization for all coffees
  • Develop a deep understanding of all of our coffees; attend daily cuppings and espresso evaluations for quality control; engage in all green and roasted coffee education and new training curriculum; relative tasting of coffee over various brewing methods
  • The ability to lift 75 pounds
  • Other duties as assigned

Supervisory responsibilities

  • None

Qualifications

  • Demonstrated passion and enthusiasm for coffee
  • Minimum two (2) years of roasting experience on a drum roaster
  • Demonstrated understanding of Stumptown’s position as a roaster-oriented company
  • Extreme concentration and focus
  • Ability to listen, learn and act accordingly
  • Willingness to learn from mistakes to grow and enhance skills
  • Ability to manage and prioritize daily and weekly tasks
  • Demonstrated problem solving skills
  • Hospitality and customer service focus
  • Basic technical aptitude and/or willingness to learn equipment details
  • Familiarity with MS Office, Google Apps and other organizational computer tools

Physical Demands

  • Carry weight, lift – frequently moves materials weighing up to 75 pounds
  • Taste/Smell – ability to detect and perceive smell of coffee
  • Stooping. Bending body downward and forward by bending spine at the waist

Work Environment

  • Work is performed in the LA Roastery
  • The work environment can be noisy
  • Temperatures can be variable in the work area

Please email cover letter and resume to jobs@stumptowncoffee.com.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

 

division-(11)Job Title: Accounts Receivable Clerk
Locations: Portland, OR Headquarters
Reports to: Accounts Receivable Manager

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success.  That contribution should not be limited by the assigned responsibilities.  Therefore, this position profile is designed to outline essential functions, qualifications and job duties, but not limit the incumbent nor the organization to just the work identified.  It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Summary

The Accounts Receivable Clerk plays an important role at Stumptown by interacting with customers and ensuring an exceptional customer service experience.  The Accounts Receivable Clerk is responsible for ensuring the company receives payments for goods and services and for properly recording transactions.  Attention to detail and well-developed organizational skills are important.

Essential Functions

  • Process incoming payments from customers and monitor customer accounts
  • Perform day to day transactions by verifying, classifying, posting and recording accounts receivable data
  • Prepare invoices and bank deposits
  • Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted
  • Verify discrepancies and resolve customer billing issues and provide exceptional customer service
  • Research and resolve payment discrepancies
  • Communicate regularly with customers via phone, email and in person
  • Facilitate swift payment of invoices due to the company by sending bill reminders and contacting clients about outstanding account balances
  • Generate reports detailing accounts receivable status, including the aging report
  • Carry out billing, collection and reporting activities according to specific deadlines
  • Perform account reconciliations
  • Maintain customer files and records
  • Organize a recovery system and initiate collections efforts
  • Collaborate with AR Manager and Accounting Manager to maintain collections goals and general AR performance levels
  • Communicate regularly with sales representatives regarding customer accounts
  • Other duties as assigned

Supervisory Responsibilities

  • No direct reports

Qualifications

  • Prior experience working in accounting and accounts receivable
  • Experience with high volume accounts receivable
  • Strong customer service focus
  • Willingness to contribute in a team environment
  • Proficiency in MS Office, particularly Excel and experience with ERP systems
  • Strong attention to detail
  • Understanding of Stumptown’s position as a quality-oriented and customer focused company
  • Demonstrated passion and enthusiasm for coffee
  • Flexible and adaptable to change

Physical Demands

  • Must be able to remain in a stationary position fifty percent of the time
  • Must be able to move about inside the office to access file cabinets and office machinery
  • Constantly operates a computer
  • Frequent written and verbal communication with customers and co-workers
  • May be required to lift up to 20 pounds occasionally

Work Environment

  • Work is performed in Corporate HQ in Portland, OR

Please email cover letter and resume to jobs@stumptowncoffee.com.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability

 

 

landing_stark1Job Title: Sales Representative/Account Manager
Locations: Mid-Atlantic USA
Reports to: VP of Operations

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success.  Creating a sustainable workplace is at the core of who we are.  We’ve worked hard to create a great place to work and are proud of the results.  We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work.  We’re the kind of workplace where each of us works hard, has fun and contributes a lot.  We value each individual here and feel that everyone plays an important part in making Stumptown… Stumptown, which is our foundation for growing a successful business.

Summary

Build and leverage wholesale operations in the Mid-Atlantic markets.  Working as part of our roasting operation and team, this position involves pursuing new wholesale business across a variety of channels.  Work closely with the Sales Team and also fulfill sales goals by pursuing targeted opportunities in select geographic areas.

Essential Functions

  • Day to day sales and account visits
  • Maintain a priority based schedule for meeting with prospective customers
  • Accountable for targeted quarterly and yearly sales by market and channel
  • Organize and maintain key initiatives around opportunities, targets and geographies
  • Manage and fulfill key account needs
  • Develop a firm understanding of products and services offered and demonstrate this understanding in the sales process
  • Follow the Stumptown sales cycle from prospect to new account to roll-out
  • Cold call the Stumptown way, be able to represent the company in any situation
  • General enthusiasm for selling our coffee
  • Effectively manage new prospect meetings and appointments
  • Demonstrate ability to prescreen and select wholesale customers
  • Sell and manage espresso equipment with wholesale customers
  • Hold regular coffee tastings, including cuppings and drip tastings
  • Ensure coffee quality among accounts through hands-on bar skills and coffee knowledge
  • Improve Stumptown’s customer relationships
  • Other duties as assigned

Supervisory responsibilities

  • None

Qualifications

  • Demonstrated passion and enthusiasm for coffee
  • Experience with markets, channels and geography preferred
  • Demonstrated ability to deliver customer service the Stumptown way
  • Experience and proficiency with Stumptown espresso preparation standards
  • Desire to educate others about our coffees and espresso methods
  • Ability to manage and prioritize daily and weekly tasks
  • Basic technical aptitude or willingness to learn equipment details
  • Basic understanding of fundamental financial concepts
  • Valid driver’s license, a clean driving record and a reliable vehicle

Physical Demands

  • Ability to sit continuously at a computer
  • Able to lift up to 5 pounds frequently and up to 50 pounds occasionally

Work Environment

  • Work is performed in the designated market and surrounding areas

Please email cover letter and resume to jobs@stumptowncoffee.com.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

division-(11)Job Title: Sales Representative/Account Manager
Locations: Southwest USA
Reports to: VP of Operations

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success.  Creating a sustainable workplace is at the core of who we are.  We’ve worked hard to create a great place to work and are proud of the results.  We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work.  We’re the kind of workplace where each of us works hard, has fun and contributes a lot.  We value each individual here and feel that everyone plays an important part in making Stumptown… Stumptown, which is our foundation for growing a successful business.

Summary

Build and leverage wholesale operations in the Southwestern markets.  Working as part of our roasting operation and team, this position involves pursuing new wholesale business across a variety of channels.  Work closely with the Sales Team and also fulfill sales goals by pursuing targeted opportunities in select geographic areas.

Essential Functions

  • Day to day sales and account visits
  • Maintain a priority based schedule for meeting with prospective customers
  • Accountable for targeted quarterly and yearly sales by market and channel
  • Organize and maintain key initiatives around opportunities, targets and geographies
  • Manage and fulfill key account needs
  • Develop a firm understanding of products and services offered and demonstrate this understanding in the sales process
  • Follow the Stumptown sales cycle from prospect to new account to roll-out
  • Cold call the Stumptown way, be able to represent the company in any situation
  • General enthusiasm for selling our coffee
  • Effectively manage new prospect meetings and appointments
  • Demonstrate ability to prescreen and select wholesale customers
  • Sell and manage espresso equipment with wholesale customers
  • Hold regular coffee tastings, including cuppings and drip tastings
  • Ensure coffee quality among accounts through hands-on bar skills and coffee knowledge
  • Improve Stumptown’s customer relationships
  • Other duties as assigned

Supervisory responsibilities

  • None

Qualifications

  • Demonstrated passion and enthusiasm for coffee
  • Experience with markets, channels and geography preferred
  • Demonstrated ability to deliver customer service the Stumptown way
  • Experience and proficiency with Stumptown espresso preparation standards
  • Desire to educate others about our coffees and espresso methods
  • Ability to manage and prioritize daily and weekly tasks
  • Basic technical aptitude or willingness to learn equipment details
  • Basic understanding of fundamental financial concepts
  • Valid driver’s license, a clean driving record and a reliable vehicle

Physical Demands

  • Ability to sit continuously at a computer
  • Able to lift up to 5 pounds frequently and up to 50 pounds occasionally

Work Environment

  • Work is performed in the designated market and surrounding areas

Please email cover letter and resume to jobs@stumptowncoffee.com.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

PineCafe_8_25_12_0017Job Title: Assistant Retail Manager
Locations: Pine Café, Seattle
Reports to: Café Manager

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success.  Creating a sustainable workplace is at the core of who we are.  We’ve worked hard to create a great place to work and are proud of the results.  We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work.  We’re the kind of workplace where each of us works hard, has fun and contributes a lot.  We value each individual here and feel that everyone plays an important part in making Stumptown… Stumptown, which is our foundation for growing a successful business.

Summary

This position will involve working directly with Stumptown’s retail employees in a radical and professional manger.  In addition to working directly with retail, this position is expected to communicate with and rely on retail management departments in order to provide an unsurpassed coffee experience.  Our cafes are our showrooms for wholesale and our living rooms for the world to enjoy our coffee.

Essential Functions

  • Act as a leader of the retail café and serve as the face and voice of Stumptown
  • Assist retail manager in keeping café stocked, including placing accurate orders
  • Assist in managing the daily receipts and deposits and identifying discrepancies
  • Assist the Café Manager in managing people; effectively solve day to day issues and conflicts; be available for interviews, reviews and employee personnel issues
  • Assist with café maintenance, including projects, chores and general upkeep
  • Assist in coffee integration, coffee availability and help manage café menus
  • Attend meetings and communicate effectively with management
  • Maintain extensive coffee knowledge; know origins and stories of coffees available; attend monthly trainings; stay informed of industry trends; assist with customer education
  • Other duties as assigned

Supervisory responsibilities

  • Assist in supervising and managing retail café employees

Qualifications

  • Experience and proficiency with Stumptown espresso preparation standards
  • Desire to educate others about our coffee
  • Demonstrated passion and enthusiasm for coffee
  • Demonstrated ability to deliver customer service the “Stumptown Way”
  • Great communication skills both with employees and customers
  • People management skills
  • Problem solving and multi-tasking ability
  • Familiarity with MS Office, spreadsheets, Google Docs and other computer tools

Physical Demands

  • Stand and walk – must be able to stand for shifts and move about the café
  • Use of hands – operate espresso machinery
  • Taste/Smell – ability to detect and perceive smell of coffee
  • Talk/hear – frequently communicates with customers

Work Environment

  • Work is performed in the Seattle cafe
  • The work environment can be noisy

Please email cover letter and resume to jobs@stumptowncoffee.com.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.