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Barista for Cafe in NYC

w8th_4Job Title: Barista
Locations: New York City Ace
Reports to: Cafe Manager

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success. Creating a sustainable workplace is at the core of who we are. We’ve worked hard to create a great place to work and are proud of the results. We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work. We’re the kind of workplace where each of us works hard, has fun and contributes a lot. We value each individual here and feel that everyone plays an important part in making Stumptown… Stumptown, which is our foundation for growing a successful business.

Summary

Provide exceptional customer service as a Barista in our cafés.  Provide a coffee experience for the customer that has never been created before.  Make the customer experience unforgettable.

Essential Functions

  • Greet all customers with a friendly smile
  • Provide friendly, efficient and personal service to each customer
  • Create a rapport with customers by learning their names and favorite drinks
  • Educate customers on all of our products
  • Maintain high quality and consistent product standards
  • Support customer satisfaction
  • Accurately process transactions in the POS system
  • Cup and taste coffee regularly to maintain familiarity with product and quality standards
  • Stay informed of new coffee availability and attributes
  • Communicate with team members and management to solve problems and improve service
  • Support a positive work environment
  • Other duties as assigned

Supervisory Responsibilities

  • None

Qualifications

  • Demonstrated passion and enthusiasm for coffee
  • Customer service that is executed in a personal and professional manner
  • Understanding of coffee shops and specialty retail
  • Desire to educate others about our coffee and espresso methods
  • Strong attention to detail and healthy respect for cleanliness and sanitation
  • Excitement about the task of ensuring that each customer has a quality experience in our café
  • Open to criticism and constantly striving to improve
  • Ability to multi-task with ease

Physical Demands

  • Stand and walk – must be able to stand for shifts and move about the café
  • Use of hands – operate espresso machinery
  • Taste/Smell – ability to detect and perceive smell of coffee
  • Talk/hear – frequently communicates with customers

Work Environment

  • Work is performed at the NY Ace cafe
  • The work environment can be noisy

Please email resume and cover letter to jobs@stumptowncoffee.com

 

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.