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Jobs

w8th_4Job Title: Barista
Locations: New York City
Reports to: Cafe Manager

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success. Creating a sustainable workplace is at the core of who we are. We’ve worked hard to create a great place to work and are proud of the results. We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work. We’re the kind of workplace where each of us works hard, has fun and contributes a lot.

Summary

Provide exceptional customer service as a Barista in our cafés.  Provide a coffee experience for the customer that has never been created before.  Make the customer experience unforgettable.

Essential Functions

  • Educate customers on all of our products
  • Maintain high quality and consistent product standards
  • Cup and taste coffee regularly to maintain familiarity with product and quality standards
  • Greet all customers with a friendly smile
  • Provide friendly, efficient and personal service to each customer
  • Create a rapport with customers by learning their names and favorite drinks
  • Support customer satisfaction
  • Accurately process transactions in the POS system
  • Stay informed of new coffee availability and attributes
  • Communicate with team members and management to solve problems and improve service
  • Support a positive work environment
  • Other duties as assigned

Supervisory Responsibilities

  • None

Qualifications

  • Demonstrated passion and enthusiasm for coffee
  • Customer service that is executed in a personal and professional manner
  • Understanding of coffee shops and specialty retail
  • Desire to educate others about our coffee and espresso methods
  • Strong attention to detail and healthy respect for cleanliness and sanitation
  • Excitement about the task of ensuring that each customer has a quality experience in our café
  • Open to criticism and constantly striving to improve
  • Ability to multi-task with ease

Physical Demands

  • Stand and walk – must be able to stand for shifts and move about the café
  • Use of hands – operate espresso machinery
  • Taste/Smell – ability to detect and perceive smell of coffee
  • Talk/hear – frequently communicates with customers

Work Environment

  • Work is performed at the cafe
  • The work environment can be noisy

 

Please email cover letter and resume to jobs@stumptowncoffee.com. In the subject of your email, please include the job title and location to which you are applying.

 

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, genetic information, medical condition, veteran status, or any other class protected by local, state or federal law

warehouseJob Title:    Production Tech
Locations:    Brooklyn, New York
Reports to:   Operations Manager

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success.  Creating a sustainable workplace is at the core of who we are.  We’ve worked hard to create a great place to work and are proud of the results.  We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work.  We’re the kind of workplace where each of us works hard, has fun and contributes a lot.  We value each individual here and feel that everyone plays an important part in making Stumptown… Stumptown, which is our foundation for growing a successful business.

Summary

Support our commitment to exceptional customer service by working closely with the wholesale team, the roasters, customer support group and the Cold Brew crew.  Daily duties will include packing and delivering roasted coffee, fulfilling orders, and assisting with general coffee production.  Deal with a variety of personalities and departments to ensure that quality standards are being maintained.

Essential Functions

  • Pack roasted coffee
  • Deliver coffee to wholesale customers and cafes
  • Fulfill and manage customer orders
  • Assist with general coffee productions and workflow
  • Interact with wholesale customers
  • The ability to lift 60 pounds
  • Other duties as assigned

Supervisory responsibilities

  • None

Qualifications

  • Demonstrated passion and enthusiasm for coffee
  • Extreme customer service and professionalism
  • Attention to detail
  • Proven team player willing to work with others to complete tasks
  • Willingness to learn from mistakes to grow and enhance skills
  • Eager to work with many different personalities and backgrounds.
  • Driver’s license and clean driving record
  • Ability to manage and prioritize daily and weekly tasks
  • Hospitality at the forefront of everything we do

Physical Demands

  • Carry weight, lift – frequently moves materials weighing up to 60 pounds
  • Stooping. Bending body downward and forward by bending spine at the waist

Work environment

  • Work is performed in the NY Roastery
  • The work environment can be noisy
  • Temperatures can be variable in the work area

Please email cover letter and resume to jobs@stumptowncoffee.com. In the subject of your email, please include the job title and location to which you are applying.

 

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, genetic information, medical condition, veteran status, or any other class protected by local, state or federal law

 

Stubby_3Job Title: Cold Brew Production
Locations: Portland, OR
Reports to: Cold Brew Manager

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success. Creating a sustainable workplace is at the core of who we are. We’ve worked hard to create a great place to work and are proud of the results. We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work. We’re the kind of workplace where each of us works hard, has fun and contributes a lot. 

Summary

Work closely with the wholesale team and the office to ensure orders are being fulfilled in a timely manner while maintaining high quality standards. Fast paced environment supporting customer orders and the cold brew facility.

Essential Functions

  • Responsible for all aspects of customer orders and fulfillment
  • Understand the process of crafting Cold Brew and related sanitation
  • Follow systems and protocols for the daily operation of Cold Brew (live inventory, growler/keg return tracking, and sanitization of equipment)
  • Attend ongoing training, focusing on palate development and retention of information to further develop how we share this information with customers
  • Assist Cold Brew and oversee facility upkeep: understand day to day equipment maintenance and Stumptown cleanliness and quality standards
  • Represent Stumptown out in the field
  • Operate a forklift on a regular basis
  • Drive Stumptown delivery vans as needed
  • Climb ladders to perform duties as needed
  • Other duties as assigned

Supervisory responsibilities

  • None

Qualifications

  • Demonstrated passion and enthusiasm for coffee
  • Strong customer service approach
  • Strong attention to detail and healthy respect for cleanliness and sanitation
  • Ability to manage and prioritize daily and weekly tasks
  • Flexible schedule and availability (40 hours per week)
  • Independent worker who takes initiative
  • Able to accept constructive criticism

Physical Demands

  • Carry weight, lift – frequently moves materials weighing up to 60 pounds
  • Stooping. Bending body downward and forward by bending spine at the waist
  • Operate a forklift within warehouse space, often in confined areas
  • Climb up and down ladders to perform various job functions

Work environment

  • Work is performed at the Portland Cold Brew facility
  • The work environment can be noisy
  • Temperatures can be variable in the work area
  • Safely works with chemicals associated with the sanitizing process

Please email cover letter and resume to jobs@stumptowncoffee.com. In the subject of your email, please include the job title and location to which you are applying.

 

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, genetic information, medical condition, veteran status, or any other class protected by local, state or federal law

HQ4_webJob Title: Delivery Driver
Locations: Orange County and San Diego County
Reports to: Operations Manager, Los Angeles

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success. Creating a sustainable workplace is at the core of who we are. We’ve worked hard to create a great place
to work and are proud of the results.  We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work. We’re the kind of workplace where each of us works hard, has fun and contributes a lot. We value each individual here and feel that everyone plays an important part in making Stumptown what it is, which is our foundation for growing a successful business.

Summary

Our Deliver Drivers support our commitment to exceptional customer service by working closely with the wholesale team, the roasters and the office team.  He/she will transfer roasted coffee and cold brew from our Roastery in LA to our distribution facility in OC, make daily deliveries to our wholesale accounts within the designated territory, and may assist with general production from time to time.  This position will be based in Orange County and have daily/weekly travel within OC, SD and LA counties.

Essential Functions

  • Picking up and transporting coffee and Cold Brew from LA Roastery to Orange County distribution facility.
  • Maintaining OC facility in a neat and organized way so as to maximize efficiency in deliveries.
  • Delivering coffee to wholesale customers in San Diego and Orange Counties in all channels including grocery and retail cafes. Interact with customers several times a week.
  • Communicate regularly and effectively with LA Production, Sales and Office management teams.
  • Provide excellent customer service to all customers.
  • Generally representing Stumptown in the field.
  • Own the wholesale process for daily routing, delivering and, if needed, relaying orders to our Customer Service department.
  • Collecting and submitting all invoices for delivered coffee & cold brew to LA on a daily and weekly basis.
  • Manage coffee inventories at retail and maintain regular rotation of bagged coffee in accordance with Stumptown’s quality and freshness policies.
  • Assist occasionally with daily production and flow on the LA roastery floor, as needed.

Supervisory responsibilities

  • None

Qualifications

  • Demonstrated passion and enthusiasm for coffee
  • Experience delivering product to customers
  • Demonstrated passion and enthusiasm for coffee
  • Exceptional customer service and professionalism
  • Attention to detail
  • Proven team player
  • Willingness to learn from mistakes to grow and enhance skills
  • Driver’s license and clean driving record
  • Ability to manage and prioritize daily and weekly tasks
  • Hospitality and customer service focus

Physical Demands

  • Carry weight, lift – frequently moves materials weighing up to 60 pounds
  • Stooping. Bending body downward and forward by bending spine at the waist
  • Ability to frequently get in and out of a van during the course of a day

Work Environment

  • Work takes place in a variety of settings to include Customer Café’s Grocery Stores, Warehouse environments and Stumptown Van
  • Weather will vary with seasonal change
  • Noise levels can be high at times

Please email cover letter and resume to jobs@stumptowncoffee.com. In the subject of your email, please include the job title and location to which you are applying.

 

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, genetic information, medical condition, veteran status, or any other class protected by local, state or federal law

 

finance_pdx2

Job Title: Customer Support Associate, Wholesale
Locations: Brooklyn, NY
Reports to: Customer Support Manager

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success. Creating a sustainable workplace is at the core of who we are. We’ve worked hard to create a great place to work and are proud of the results. We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work. We’re the kind of workplace where each of us works hard, has fun and contributes a lot.

Summary

Stumptown is seeking a Customer Support Associate to join our enterprising East Coast Wholesale crew. Every day we strive to deliver of the highest level of customer service and support to our customers. The Wholesale Customer Support team is the central hub for communication to our east coast customer base, and a critical part of our business. We seek a team player with fantastic communication skills and a passion to create a superlative customer experience. This position involves daily interactions with our east coast customers to support ordering and billing needs, ensuring all customer needs are met in a timely manner.

Essential Functions

  • Serve as the voice of Stumptown to the customer, sharing brand and coffee knowledge
  • Consistently deliver an exceptional customer experience
  • Manage customer orders, seeing them through to fulfillment and delivery
  • Ensure order entry is consistently accurate and meticulously communicated to Production and Roasting departments
  • Co-manage inventory system with Production, Roasting, and Cold Brew
  • Collaborate with Account Management, Sales, Training, and Service departments to address the needs of our wholesale customers, and quickly and thoroughly resolve customer concerns
  • Work closely with Accounts Receivable, maintaining accounting policies and procedures in NY office
  • Demonstrate a passion and enthusiasm for coffee and a desire to further educate yourself on the industry as a whole and Stumptown’s role within it
  • Update and maintain wholesale customer contact data and documentation
  • Take on other duties and projects as assigned

Supervisory responsibilities

  • None

Qualifications

  • Customer service or hospitality experience preferred
  • Empathetic, positive, can-do attitude
  • Calm demeanor under pressure or high volume situations
  • Strong organization skills and consistent attention to detail
  • Exceptional time management skills
  • Demonstrated passion and enthusiasm for coffee
  • Experience working cross-functionally as part of a large or small project team
  • Competency in MS Office, Google apps, and other basic computer applications
  • Familiarity with order-processing programs (ex: NetSuite) a plus
  • Weekend availability
  • Flexible and adaptable to change

Physical Demands

  • Ability to sit continuously at a computer
  • Able to lift up to 5 pounds frequently and up to 50 pounds occasionally

Work environment

  • Work is performed in the East Coast office in Brooklyn, NY

Please email cover letter and resume to jobs@stumptowncoffee.com. In the subject of your email, please include the job title and location to which you are applying.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, genetic information, medical condition, veteran status, or any other class protected by local, state or federal law

 

division-(11)

Job Title: Assistant Manager, Wholesale Customer Support 
Locations: Brooklyn, New York
Reports to: Wholesale Customer Support Manager

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success.  Creating a sustainable workplace is at the core of who we are.  We’ve worked hard to create a great place to work and are proud of the results.  We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work.  We’re the kind of workplace where each of us works hard, has fun and contributes a lot.

Summary

Stumptown is looking for a dynamic individual to join our East Coast Wholesale crew in the role of Assistant Manager of the Wholesale Customer Support team. Every day we strive to deliver of the highest level of customer service and support to our customers. The Wholesale Customer Support team is the central hub for communication to our east coast customer base, and a critical part of our business. We seek a demonstrated leader with fantastic communication skills and a passion to create a superlative customer experience. This person will oversee the daily support interface with Stumptown’s east coast customers, ensure orders are fulfilled and customer needs are met in a timely manner, and assist in managing the team of Wholesale Customer Support representatives.

Essential Functions

  • Supervise and mentor the team of Wholesale Customer Support representatives
  • Oversee the interface between our customers and the East Coast Wholesale team
  • Consistently deliver an exceptional customer experience. Develop innovative ways to evolve experience with changing needs of business.
  • Ensure team communicates as the voice of Stumptown to all wholesales customers, and quickly and thoroughly resolves customer concerns
  • Lead and oversee fulfillment of daily wholesale orders. Work closely with systems and related departments to shape process for business growth.
  • Collaborate with Account Management, Roasting, Production, and Accounts Receivable teams to ensure order and customer experience needs are met
  • Assist Account Managers, Sales, and Trainers in addressing and prioritizing wholesale accounts needs and issues
  • Identify opportunities to continually improve team processes and procedures, and coordinate Wholesale Customer Support team training needs
  • Update and maintain wholesale customer contact data and documentation
  • Assist in creating and maintaining reports that inform cross-functional team projects
  • Other duties as assigned

Supervisory Responsibilities

  • Support Wholesale Customer Support Manager by assisting with supervision of a team of three.

Qualifications

  • Previous management experience required
  • Customer service or hospitality experience preferred
  • Empathetic, positive, can-do attitude
  • Calm demeanor under pressure or high volume situations
  • Strong organization skills and consistent attention to detail
  • Exceptional time management skills
  • Eagerness to take initiative and lead
  • Demonstrated passion and enthusiasm for coffee
  • Experience working cross-functionally as part of a large or small project team
  • Competency in MS Office, Google apps, and other basic computer applications
  • Familiarity with order-processing programs (ex: NetSuite) a plus
  • Weekend availability
  • Flexible and adaptable to change

Physical Demands

  • Ability to sit continuously at a computer
  • Ability to lift up to 5 pounds frequently and up to 50 pounds occasionally

Work Environment

  • Work is performed in the East Coast office in Brooklyn, NY

Please email cover letter and resume to jobs@stumptowncoffee.com. In the subject of your email, please include the job title and location to which you are applying.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.