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Stumptown is looking for a killer candidate to be an installation and service tech in the NYC area. The ideal candidate would possess the following qualifications:

  • Strong customer service skills, and the ability to maintain good rapport with customers
  • Strong mechanical aptitude
  • Computer literate
  • Strong logic and reasoning skills
  • Able to listen and follow instructions
  • Great communication skills
  • Self-starter
  • A great attitude and professional demeanor
  • Clean driving record and a valid NY driver’s license
  • Specialty coffee background and experience is a plus
  • Plumbing and Electrical knowledge is a plus
  • Ability to lift up to 100 pounds occasionally
  • Willingness to travel, sometimes nationally to perform installs with new accounts or special events

Essential Functions:

  • Service existing accounts by analyzing work orders, planning daily travel schedule, investigating complaints, conducting tests, scheduling and performing preventative maintenance, and resolving problems.
  • Service new accounts by performing preinstall site scopes, gathering components and parts, and completing installations.
  • Maintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements.
  • Maintain rapport and communication with all departments within Stumptown by keeping them informed of all service issues related to their particular department job functions (sales, retail, etc…).
  • Determine whether issues are entirely technical issues vs. training or technique and relay all non-technical problems to the proper department for correction if necessary.
  • Keep personal equipment, vans, etc. operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.
  • Document service and installation actions by completing forms, reports, logs, and records.
  • Update job knowledge by participating in educational opportunities, reading professional publications.

Compensation:

  • Pay commensurate with experience.
  • Health benefits after three full months of employment.
  • Performance based reviews consistent with all Stumptown schedule.

If interested please email a resume and cover letter to Alex.

RedHook_Roastery_x10_9_25_12_0083Job Title: Assistant Shipping Lead
Locations: New York, NY
Reports to: Shipping Lead

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success. Creating a sustainable workplace is at the core of who we are. We’ve worked hard to create a great place to work and are proud of the results. We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work. We’re the kind of workplace where each of us works hard, has fun and contributes a lot. We value each individual here and feel that everyone plays an important part in making Stumptown… Stumptown, which is our foundation for growing a successful business.

Summary

The Assistant Shipping Lead will work directly with the Shipping Lead at our New York roastery in Red Hook, ensuring that volume demands are met accurately and in an efficient manner, daily. As a member of our shipping team, the ideal candidate would have an intense focus to detail and be able to meet the strenuous physical demands of our workload as we continue to grow in the region.

Essential Functions

  • Coordinate daily orders with office and other members of the shipping team
  • Accountability for all orders leaving facility
  • Scoop and prepare bags by hand prior to packing orders
  • Handle inventory management of packing supplies; keep pars
  • Assist FedEx delivery drivers and maintain positive relationships established
  • Facilitate add-ons throughout week, ensuring orders don’t slip through cracks
  • Communicate effectively across departments, keeping all in loop as tasks are completed
  • Assist with unloading and stocking merchandise in an efficient and orderly manner
  • Lift up to 50 pounds on a daily basis
  • Other duties as assigned

Supervisory responsibilities

  • Assist Shipping Lead with overseeing employees

Qualifications

  • Demonstrated passion and enthusiasm for coffee
  • Working knowledge of material handling methods
  • Self-starter in a fast paced, non-traditional work environment
  • Willingness to learn from mistakes to grow and enhance skills
  • Ability to manage and prioritize daily and weekly tasks
  • Demonstrated problem solving skills
  • Hospitality and customer service focus
  • Familiarity with MS Office, Google Apps and other organizational computer tools

Physical Demands

  • Carry weight, lift – frequently moves materials weighing up to 50 pounds
  • Stooping. Bending body downward and forward by bending spine at the waist

Work environment

  • Work is performed in the NY Roastery
  • The work environment can be noisy
  • Temperatures can be variable in the work area

Please email cover letter and resume to jobs@stumptowncoffee.com.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

RedHook_Roastery_x10_9_25_12_0083Job Title: Customer Service & Billing Associate
Locations: Brooklyn, NY
Reports to: Wholesale Service Manager

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success.  Creating a sustainable workplace is at the core of who we are.  We’ve worked hard to create a great place to work and are proud of the results.  We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work.  We’re the kind of workplace where each of us works hard, has fun and contributes a lot.  We value each individual here and feel that everyone plays an important part in making Stumptown….Stumptown, which is our foundation for growing a successful business.

Summary

Customer Service & Billing Associate for our NYC/East Coast Wholesale Team. This position involves daily interactions with our wholesale partners to support ordering and billing needs, fielding initial sales calls and general inquiries from the public, and connecting our partners to the latest and greatest happenings in the coffee industry. The ideal candidate will collaborate and lend support across departments in New York, Portland, Los Angeles, and Seattle, adding value as we grow.

Essential Functions

  • Generate sales order for wholesale customers
  • Navigate cloud-based ERP system to process orders through fulfillment
  • Co-manage inventory system with Production, Roasting, and Cold Brew
  • Collaborate with Account Management, Sales, Training, and Service departments to address the needs of our wholesale customers
  • Work closely with Accounts Receivable, maintaining accounting policies and procedures in NY office
  • Field calls and emails from wholesale customers and the public, while exhibiting a high level of customer service
  • Effectively articulate and communicate a wide array of coffee information to customers
  • Assist Account Managers, Sales, Retail, and Training departments in improving customer relationships through training, cuppings, and other ongoing educational programs
  • Demonstrate a passion and enthusiasm for coffee and a desire to further educate yourself on the industry as a whole and Stumptown’s role within it
  • Maintain up-to-date customer and contact information databases
  • Share the Stumptown story with customers and the public
  • Take on other duties and projects as assigned

Supervisory responsibilities

  • None

Qualifications

  • Experience in customer service and billing
  • Familiarity with Netsuite or similar ERP systems desirable
  • Ability to deliver exceptional customer service
  • Strong organization skills and attention to detail
  • Work cross-functionally as part of a large or small project team
  • Ability to manage and prioritize daily and weekly tasks
  • Proficiency in Google Drive and MS Office, with specific experience in Google Spreadsheets and MS Excel
  • Flexible and adaptable to change

Physical Demands

  • Ability to sit continuously at a computer
  • Ability to lift up to 5 pounds frequently and up to 50 pounds occasionally

Work Environment

  • Work is performed mainly at the Brooklyn, NY office

Please email cover letter and resume to jobs@stumptowncoffee.com.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

division-(11)Job Title: Accounts Receivable Clerk
Locations: Portland, OR Headquarters
Reports to: Accounts Receivable Manager

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success.  That contribution should not be limited by the assigned responsibilities.  Therefore, this position profile is designed to outline essential functions, qualifications and job duties, but not limit the incumbent nor the organization to just the work identified.  It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Summary

The Accounts Receivable Clerk plays an important role at Stumptown by interacting with customers and ensuring an exceptional customer service experience.  The Accounts Receivable Clerk is responsible for ensuring the company receives payments for goods and services and for properly recording transactions.  Attention to detail and well-developed organizational skills are important.

Essential Functions

  • Process incoming payments from customers and monitor customer accounts
  • Perform day to day transactions by verifying, classifying, posting and recording accounts receivable data
  • Prepare invoices and bank deposits
  • Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted
  • Verify discrepancies and resolve customer billing issues and provide exceptional customer service
  • Research and resolve payment discrepancies
  • Communicate regularly with customers via phone, email and in person
  • Facilitate swift payment of invoices due to the company by sending bill reminders and contacting clients about outstanding account balances
  • Generate reports detailing accounts receivable status, including the aging report
  • Carry out billing, collection and reporting activities according to specific deadlines
  • Perform account reconciliations
  • Maintain customer files and records
  • Organize a recovery system and initiate collections efforts
  • Collaborate with AR Manager and Accounting Manager to maintain collections goals and general AR performance levels
  • Communicate regularly with sales representatives regarding customer accounts
  • Other duties as assigned

Supervisory Responsibilities

  • No direct reports

Qualifications

  • Prior experience working in accounting and accounts receivable
  • Experience with high volume accounts receivable
  • Strong customer service focus
  • Willingness to contribute in a team environment
  • Proficiency in MS Office, particularly Excel and experience with ERP systems
  • Strong attention to detail
  • Understanding of Stumptown’s position as a quality-oriented and customer focused company
  • Demonstrated passion and enthusiasm for coffee
  • Flexible and adaptable to change

Physical Demands

  • Must be able to remain in a stationary position fifty percent of the time
  • Must be able to move about inside the office to access file cabinets and office machinery
  • Constantly operates a computer
  • Frequent written and verbal communication with customers and co-workers
  • May be required to lift up to 20 pounds occasionally

Work Environment

  • Work is performed in Corporate HQ in Portland, OR

Please email cover letter and resume to jobs@stumptowncoffee.com.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability

 

 

roaster (3)Job Title: Production Roaster
Locations: Los Angeles, CA
Reports to: LA Lead Roaster

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success.  Creating a sustainable workplace is at the core of who we are.  We’ve worked hard to create a great place to work and are proud of the results.  We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work.  We’re the kind of workplace where each of us works hard, has fun and contributes a lot.  We value each individual here and feel that everyone plays an important part in making Stumptown… Stumptown, which is our foundation for growing a successful business.

Summary

This position will support Wholesale and Retail roasting needs by working closely with Roasting, Green Coffee, Customer Service and Production staff on a daily basis. This is a full-time position, working five days per week. Required workdays will fall on the weekend with consecutive days off.

Essential Functions

This position will support Wholesale and Retail roasting needs by working closely with Roasting, Green Coffee, Customer Service and Production staff on a daily basis. This is a full-time position, working five days per week.  Required workdays will fall on the weekend with consecutive days off.

  • Fulfillment of daily coffee orders (scooping batches)
  • Perform routine roaster cleaning and maintenance
  • Assist with green coffee; inventory and floor counts, receiving, organizing and moving product; weighing and portioning for recipes
  • Serve as a link between Roasting, Customer Service and other departments
  • General organization of the roastery; cleaning, stocking and other duties
  • Develop a deep understanding of the techniques and approaches that define our roast philosophy; development of multiple varieties; roast profiles for every coffee and blend; time, temperature and carmelization for all coffees
  • Develop a deep understanding of all of our coffees; attend daily cuppings and espresso evaluations for quality control; engage in all green and roasted coffee education and new training curriculum; relative tasting of coffee over various brewing methods
  • The ability to lift 75 pounds
  • Other duties as assigned

Supervisory responsibilities

  • None

Qualifications

  • Demonstrated passion and enthusiasm for coffee
  • Minimum two (2) years of roasting experience on a drum roaster
  • Demonstrated understanding of Stumptown’s position as a roaster-oriented company
  • Extreme concentration and focus
  • Ability to listen, learn and act accordingly
  • Willingness to learn from mistakes to grow and enhance skills
  • Ability to manage and prioritize daily and weekly tasks
  • Demonstrated problem solving skills
  • Hospitality and customer service focus
  • Basic technical aptitude and/or willingness to learn equipment details
  • Familiarity with MS Office, Google Apps and other organizational computer tools

Physical Demands

  • Carry weight, lift – frequently moves materials weighing up to 75 pounds
  • Taste/Smell – ability to detect and perceive smell of coffee
  • Stooping. Bending body downward and forward by bending spine at the waist

Work Environment

  • Work is performed in the LA Roastery
  • The work environment can be noisy
  • Temperatures can be variable in the work area

Please email cover letter and resume to jobs@stumptowncoffee.com.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

 

division-(11)Job Title: Information Technology
Locations: Brooklyn, New York
Reports to: CFO

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success.  Creating a sustainable workplace is at the core of who we are.  We’ve worked hard to create a great place to work and are proud of the results.  We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work.  We’re the kind of workplace where each of us works hard, has fun and contributes a lot.  We value each individual here and feel that everyone plays an important part in making Stumptown… Stumptown, which is our foundation for growing a successful business.

Summary

Support IT for all locations in Oregon, Washington, California and New York, with primary emphasis on supporting the New York sites.  Work with a secure WAN through a mix of Provider Managed MPLS and Cisco terminated site to site VPN connections.  Support a server environment that is primarily Windows Server technology with desktops a mix of PC and Mac, as well as mobile devices such as iPhone and iPad.  Provide support to employees via Help Desk, which concentrates on the overall integrity of the network, server/application deployment, security and ensuring network connectivity throughout the company’s LAN/WAN infrastructure.

Essential Functions

  • Maintenance and administration of servers, desktop and laptop computers, printers, routers, access points, switches, firewalls, phones, tablets and smartphones; some Point of Sale equipment
  • Software deployment and policy development and implementation
  • Server uptime, automated notifications of reliability issues, troubleshooting, maintaining and monitoring
  • Authoring and updating end-user and internal documentation, scheduling and hosting training sessions for Stumptown staff and regular follow up with areas/department on their needs

Supervisory responsibilities

  • No direct reports

Qualifications

  • Verifiable experience, education, or certifications sufficient to demonstrate required proficiency at job tasks
  • General knowledge of Microsoft server products
  • Some familiarity with Cisco routers and switches
  • Knowledge of network security threats and available technology to combat them
  • Basic knowledge of telephone and telecommunications systems both wired and wireless
  • Demonstrated passion and enthusiasm for coffee
  • Exposure to virtualization, specifically VMware and vSphere preferred
  • Experience with Atlassian JIRA or other ticketing platforms desirable
  • Prefer solid understanding of disaster recovery best practices and business continuity
  • Basic knowledge of multi-point video conferencing desired
  • Experience supporting customer driven retail environments preferred
  • Results oriented
  • Flexible and adaptable to change
  • Solid communication and collaboration skills
  • Positive, proactive attitude
  • Willingness to work shifts required to maintain business continuity
  • Able and willing to work weekends as needed

Physical Demands

  • Must be able to remain in a stationary position fifty percent of the time
  • Must be able to move about inside the office to access office machinery
  • Constantly operates a computer
  • May be required to lift up to 50 pounds occasionally and be able to bend, crawl, stretch and climb as needed to access computer equipment
  • Must be able to climb a ladder and work at ceiling level

Work Environment

  • Work is performed mainly in Brooklyn, NY office

Please email cover letter and resume to jobs@stumptowncoffee.com.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.