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Jobs

HQ4_webJob Title: Delivery Driver/Production
Locations: Los Angeles, CA
Reports to: Roastery Floor Manager

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success. Creating a sustainable workplace is at the core of who we are. We’ve worked hard to create a great place
to work and are proud of the results.  We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work. We’re the kind of workplace where each of us works hard, has fun and contributes a lot. We value each individual here and feel that everyone plays an important part in making Stumptown what it is, which is our foundation for growing a successful business.

Summary

Support our commitment to exceptional customer service by working closely with the wholesale team, the roasters and the office team. Pack and deliver roasted coffee, fulfill orders, and assist with general coffee production. Deal with a variety of personalities and departments to ensure that quality standards are being maintained.

Essential Functions

  • Pack roasted coffee
  • Deliver coffee to wholesale customers and cafes
  • Fulfill and manage customer orders
  • Assist with general coffee productions and workflow
  • Interact with wholesale customers
  • The ability to lift 60 pounds
  • Other duties as assigned

Supervisory responsibilities

  • None

Qualifications

  • Demonstrated passion and enthusiasm for coffee
  • Extreme customer service and professionalism
  • Attention to detail
  • Proven team player
  • Willingness to learn from mistakes to grow and enhance skills
  • Driver’s license and clean driving record
  • Ability to manage and prioritize daily and weekly tasks
  • Hospitality and customer service focus

Physical Demands

  • Carry weight, lift – frequently moves materials weighing up to 60 pounds
  • Stooping. Bending body downward and forward by bending spine at the waist

Work Environment

  • Work is performed in the LA Roastery
  • The work environment can be noisy
  • Temperatures can be variable in the work area

Please email cover letter and resume to jobs@stumptowncoffee.com.

 

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

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Job Title: Assistant Manager, Wholesale Customer Support 
Locations: Brooklyn, New York
Reports to: Wholesale Customer Support Manager

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success.  Creating a sustainable workplace is at the core of who we are.  We’ve worked hard to create a great place to work and are proud of the results.  We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work.  We’re the kind of workplace where each of us works hard, has fun and contributes a lot.  We value each individual here and feel that everyone plays an important part in making Stumptown… Stumptown, which is our foundation for growing a successful business.

Summary

Stumptown is looking for a dynamic individual to join our East Coast Wholesale crew in the role of Assistant Manager of the Wholesale Customer Support team. Deliver of the highest level of customer service and support to our customers by overseeing the daily wholesale interface within Stumptown’s East Coast market. Ensure wholesale orders are fulfilled and customer needs are met in a timely manner. Manage the team of Wholesale Customer Support representatives.

Essential Functions

  • Oversee the wholesale interface between our customers and the East Coast Wholesale team
  • Manage the team of Wholesale Customer Support representatives
  • Ensure team communicates as the voice of Stumptown to all wholesales customers
  • Manage daily incoming wholesale orders via the group phone and email systems
  • Work closely with Account Managers, Roasters, Production, and Accounts Receivable to ensure order and customer experience needs are met
  • Generate and oversee sales orders in NetSuite, and navigate system to process orders through fulfillment
  • Assist Account Managers, Sales, and Trainers in addressing and prioritizing wholesale accounts needs and issues
  • Identify and coordinate Wholesale Customer Support team training needs
  • Update and maintain wholesale account data and documentation
  • Assist in creating and maintaining reports that inform cross-functional team projects
  • Other duties as assigned

Supervisory Responsibilities

  • Support Wholesale Customer Support Manager by assisting with supervision of a team of three.

Qualifications

  • Previous management experience preferred
  • Ability to deliver exceptional customer service
  • Product knowledge and demonstrated passion and enthusiasm for coffee
  • Strong organization skills and attention to detail
  • Experience working cross-functionally as part of a large or small project team
  • Experience managing multi-line telephone system, and group email system
  • Familiarity with order processing programs (ex: NetSuite), MS Office, Google apps, and other basic computer tools
  • Ability to manage and prioritize daily and weekly tasks
  • Weekend availability
  • Flexible and adaptable to change

Physical Demands

  • Ability to sit continuously at a computer
  • Able to lift up to 5 pounds frequently and up to 25 pounds occasionally

Work Environment

  • Work is performed mainly at the Brooklyn office

Please email cover letter and resume to jobs@stumptowncoffee.com.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

 

RedHook_Roastery_x10_9_25_12_0083Job Title: Customer Service & Billing Associate
Locations: Brooklyn, NY
Reports to: Wholesale Service Manager

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success.  Creating a sustainable workplace is at the core of who we are.  We’ve worked hard to create a great place to work and are proud of the results.  We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work.  We’re the kind of workplace where each of us works hard, has fun and contributes a lot.  We value each individual here and feel that everyone plays an important part in making Stumptown….Stumptown, which is our foundation for growing a successful business.

Summary

Customer Service & Billing Associate for our NYC/East Coast Wholesale Team. This position involves daily interactions with our wholesale partners to support ordering and billing needs, fielding initial sales calls and general inquiries from the public, and connecting our partners to the latest and greatest happenings in the coffee industry. The ideal candidate will collaborate and lend support across departments in New York, Portland, Los Angeles, and Seattle, adding value as we grow.

Essential Functions

  • Generate sales order for wholesale customers
  • Navigate cloud-based ERP system to process orders through fulfillment
  • Co-manage inventory system with Production, Roasting, and Cold Brew
  • Collaborate with Account Management, Sales, Training, and Service departments to address the needs of our wholesale customers
  • Work closely with Accounts Receivable, maintaining accounting policies and procedures in NY office
  • Field calls and emails from wholesale customers and the public, while exhibiting a high level of customer service
  • Effectively articulate and communicate a wide array of coffee information to customers
  • Assist Account Managers, Sales, Retail, and Training departments in improving customer relationships through training, cuppings, and other ongoing educational programs
  • Demonstrate a passion and enthusiasm for coffee and a desire to further educate yourself on the industry as a whole and Stumptown’s role within it
  • Maintain up-to-date customer and contact information databases
  • Share the Stumptown story with customers and the public
  • Take on other duties and projects as assigned

Supervisory responsibilities

  • None

Qualifications

  • Experience in customer service and billing
  • Familiarity with Netsuite or similar ERP systems desirable
  • Ability to deliver exceptional customer service
  • Strong organization skills and attention to detail
  • Work cross-functionally as part of a large or small project team
  • Ability to manage and prioritize daily and weekly tasks
  • Proficiency in Google Drive and MS Office, with specific experience in Google Spreadsheets and MS Excel
  • Flexible and adaptable to change

Physical Demands

  • Ability to sit continuously at a computer
  • Ability to lift up to 5 pounds frequently and up to 50 pounds occasionally

Work Environment

  • Work is performed mainly at the Brooklyn, NY office

Please email cover letter and resume to jobs@stumptowncoffee.com.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.