Stumptown Coffee Roasters http://stumptowncoffee.com Mon, 27 Apr 2015 20:50:24 +0000 en-US hourly 1 http://wordpress.org/?v=3.7.7 Grocery Sales Merchandiser, Los Angeles http://stumptowncoffee.com/grocery-sales-merchandiser-los-angeles/ http://stumptowncoffee.com/grocery-sales-merchandiser-los-angeles/#comments Fri, 24 Apr 2015 03:41:14 +0000 http://stumptowncoffee.com/?p=23247 Job Title: Grocery Sales Merchandiser Locations: Los Angeles County Reports to: General Manager, SW Region Stumptown Coffee Roasters believes that each employee makes a significant

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Job Title: Grocery Sales Merchandiser
Locations: Los Angeles County
Reports to: General Manager, SW Region

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success.  Creating a sustainable workplace is at the core of who we are.  We’ve worked hard to create a great place to work and are proud of the results.  We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work.  We’re the kind of workplace where each of us works hard, has fun and contributes a lot.

Summary

This position will work very closely with the wholesale team, production group and the office/customer support team in an ever-expanding retail environment to ensure that our grocery customers are receiving the same level of customer service that all of our partners have become accustomed to. The ideal candidate will create positive and lasting relationships with our vendors, catering to the needs of storeowners and managers at each store to fulfill specific requests. The position will require multi-tasking, confidence in selling to a variety of retailers and ensuring that quality inventory and freshness standards are being maintained at each store.

Essential Functions

  • Write orders and make deliveries to grocery accounts within a specific territory. Manage accounts on an ongoing basis to anticipate needs and potential issues
  • Merchandise and face bags on the shelves of each location ensuring that bags remain presentable after making it to each account. Rotate coffee inventory at all grocery accounts in territory to minimize expired product and store credits
  • Increase distribution of both coffee and cold brew within all current accounts and seek out new opportunities within the market
  • Assist in the introduction of new skus and products to partners in conjunction with sales team. Work in conjunction with distributor manager to support product launch and order fulfillment
  • Manage and support grocery coffee programs, help setup and perform in-store samplings among all grocery accounts, including drip coffee and cold brew tastings with the public
  • Manage coffee inventories and merchandise
  • Communicate regularly and effectively with internal teams including Production, Sales and Customer Support
  • Serve as point person for in-store support and needs. Maintain relationships with store managers, buyers, relevant support staff
  • Coordinate volume/trend/credits by store and by route by utilizing reporting provided via NetSuite on a monthly or quarterly basis

Other Responsibilities

  • Keep fleet stocked with all grocery collateral, ie, racks, ice bins, shelf talkers, description cards
  • Assist in developing routes to coincide with already heavy-traffic issues ensuring efficiencies
  • Work closely with the production team in order to ensure orders are filled accurately and on-time
  • Cup and taste coffee regularly to maintain familiarity with product and quality standards. Stay informed of new coffee availability and information

Supervisory responsibilities

  • None

Qualifications

  • Demonstrated passion and enthusiasm for coffee
  • Strong customer-service with a professional approach is a must
  • A concentrated attention to detail
  • Ability to manage and prioritize daily and weekly tasks
  • Be able to speak with authority on the coffee offering
  • Be a team player and cooperate effectively with other teams in order to achieve common goals
  • Flexible schedule and availability
  • Valid driver’s license and clean driving record
  • Be an independent worker and take initiative
  • Prior sales or merchandising experience a plus

Physical Demands

  • Lifting, push, pulling. Lifting up to 50lbs
  • Must be able to drive a car/ van daily

Work Environment

  • Work takes place is a variety of customer stores ranging from large grocery stores to smaller niche markets
  • Extensive time in a car or Stumptown vans
  • Temperature will vary with weather and store environment

Please email cover letter and resume to jobs@stumptowncoffee.com. In the subject of your email, please include the job title and location to which you are applying.

 

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, genetic information, medical condition, veteran status, or any other class protected by local, state or federal law

 

 

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Account Manager/Coffee Educator in Portland, OR http://stumptowncoffee.com/account-managercoffee-educator/ http://stumptowncoffee.com/account-managercoffee-educator/#comments Thu, 23 Apr 2015 04:33:16 +0000 http://stumptowncoffee.com/?p=22911 Job Title: Account Manager/Coffee Educator Locations: Portland, OR Reports to: Account Manager/Coffee Educator Lead Stumptown Coffee Roasters believes that each employee makes a significant contribution

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Job Title: Account Manager/Coffee Educator
Locations: Portland, OR
Reports to: Account Manager/Coffee Educator Lead

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success.  Creating a sustainable workplace is at the core of who we are. We’ve worked hard to create a great place to work and are proud of the results. We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work. We’re the kind of workplace where each of us works hard, has fun and contributes a lot.

Summary

The Account Manager/Coffee Educator will work in wholesale account management and coffee education. He/she will provide unparalleled coffee education and hospitality through ongoing hands-on training and expert guidance. The Account Manager/Coffee Educator will also work closely with wholesale customers through direct training and education.

Essential Functions

  • Establish and strengthen relationships with wholesale customers
  • Deliver unparalleled coffee education and hospitality to wholesale customers through direct training and training program implementation
  • Assist with sales related meetings, community events and coffee tastings as needed
  • Develop solutions that improve coffee service quality in multiple settings
  • Maintain an efficient, effective, and prioritized work schedule through regular communication with the Stumptown wholesale team
  • Provide consistent and timely turnaround for training requests and customer needs.
  • Cup and taste coffee regularly to maintain familiarity with product and quality standards
  • Stay informed of industry trends and new products related to coffee and espresso preparation
  • Other duties as assigned

Supervisory responsibilities

  • None

Qualifications

  • At least 3-5 years of coffee industry experience
  • Demonstrated passion and enthusiasm for coffee
  • Positive attitude and an ability to work independently while still part of a team
  • Thorough knowledge of coffee origins, processing methods, and buying practices
  • Excellent barista skills, including both coffee preparation and customer service
  • Confident public speaker
  • Professional and effective communicator
  • Excellent time management skills
  • Flexibility in scheduling; holiday and weekends are sometimes required
  • Willingness to travel and maximize the value of trips
  • Highly motivated
  • Confidence and fluency with computer and mobile devices

Physical Demands

  • Carry weight, lift – frequently moves materials weighing up to 50 pounds
  • Taste/Smell – ability to detect and perceive smell of coffee
  • Standing – ability to stand for long periods

Work environment

  • Work is performed in various locations
  • The work environment can be noisy
  • Temperatures can be variable in the work area

Please email cover letter and resume to jobs@stumptowncoffee.com. In the subject line of your email, please include the name of the position to which you are applying and its location.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, genetic information, medical condition, veteran status, or any other class protected by local, state or federal law

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Roaster Apprentice in Los Angeles http://stumptowncoffee.com/roaster-apprentice-los-angeles/ http://stumptowncoffee.com/roaster-apprentice-los-angeles/#comments Wed, 22 Apr 2015 22:21:45 +0000 http://stumptowncoffee.com/?p=21449 Job Title: Roaster Apprentice Locations: Los Angeles, CA Reports to: Roasting Manager Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success.

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roasterJob Title: Roaster Apprentice
Locations: Los Angeles, CA
Reports to: Roasting Manager

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success. Creating a sustainable workplace is at the core of who we are. We’ve worked hard to create a great place to work and are proud of the results. We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work. We’re the kind of workplace where each of us works hard, has fun and contributes a lot.

Summary

This full-time, paid position will involve working closely with the Roasting, Green Coffee, Customer Service and Production staff on a daily basis, in support of Wholesale and Retail roasting needs.

Essential Functions

  • Help fulfill daily coffee orders / “scooping batches”
  • Perform routine roaster cleaning and maintenance
  • Assist with green coffee:
    • Inventory and floor counts
    • Receiving, organizing and moving product
    • Weighing and portioning for recipe
  • Server as a general go-between among roasting, customer service and other departments
  • General roastery organization; cleaning, stocking and other misc. tasks
  • Learn and develop a deep understanding of the techniques and approaches that define our roast philosophy.
  • Learn and develop a deep understanding of our coffees
    • Development across multiple varieties
    • Roast profiles for every coffee and blend
    • Time, temperature and caramelization for all coffees
    • Attend daily cuppings and espresso evaluations for quality control
    • Engage in all green and roasted coffee education and new training curriculum
    • Relative tasting of coffee over various brewing methods

Supervisory responsibilities

  • None

Qualifications

  • Demonstrated passion and enthusiasm for coffee
  • Demonstrated understanding of Stumptown’s position as a roaster-oriented company
  • Extreme concentration and focus
  • Desire to learn from mistakes without ego involvement
  • Ability to listen, learn and act accordingly
  • Ability to manage and prioritize daily and weekly tasks
  • Ability to work in a physically demanding environment
  • Excellent problem solving skills
  • Excellent hospitality and customer service
  • Basic technical aptitude and /or willingness to learn equipment details
  • Familiarity with MS Office, Google Apps and other organizational tools

Physical Demands

  • Ability to stand for long periods of time
  • Ability to lift 75 pounds. Weight greater than 50 pounds will be mitigated with a lifting partner or device.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work environment

  • The noise level is high. Ear protection is provided
  • Roasting machines and the environment in which roasting happens can get warm. Proper dress should be considered.
  • The position will be five days per week and while each work will comprise of two consecutive days off, required workdays may fall on a weekend.

Please email cover letter and resume to jobs@stumptowncoffee.com.  In the subject line of your email, please include the name of the position and the location to which you are applying.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, genetic information, medical condition, veteran status, or any other class protected by local, state or federal law.

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Production Roaster in Los Angeles, CA http://stumptowncoffee.com/production-roaster-los-angeles-ca/ http://stumptowncoffee.com/production-roaster-los-angeles-ca/#comments Wed, 22 Apr 2015 18:22:32 +0000 http://stumptowncoffee.com/?p=21827 Job Title: Production Roaster Locations: Los Angeles, CA Reports to: LA Lead Roaster Stumptown Coffee Roasters believes that each employee makes a significant contribution to

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roaster (3)Job Title: Production Roaster
Locations: Los Angeles, CA
Reports to: LA Lead Roaster

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success.  Creating a sustainable workplace is at the core of who we are.  We’ve worked hard to create a great place to work and are proud of the results.  We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work.  We’re the kind of workplace where each of us works hard, has fun and contributes a lot.

Summary

This position will support Wholesale and Retail roasting needs by working closely with Roasting, Green Coffee, Customer Service and Production staff on a daily basis. This is a full-time position, working five days per week. Required workdays will fall on the weekend with consecutive days off.

Essential Functions

  • Fulfill daily coffee orders (scooping and roasting batches)
  • Perform routine roaster cleaning and maintenance
  • Assist with green coffee; inventory and floor counts, receiving, organizing and moving product; weighing and portioning for recipes
  • Serve as a link between Roasting, Customer Service and other departments
  • General organization of the roastery; cleaning, stocking and other duties
  • Develop a deep understanding of the techniques and approaches that define our roast philosophy; development of multiple varieties; roast profiles for every coffee and blend; time, temperature and carmelization for all coffees
  • Develop a comprehensive knowledge of all of our coffees; attend and assist in daily cuppings and espresso evaluations for quality control; engage in all green and roasted coffee education and new training curriculum; relative tasting of coffee over various brewing methods
  • Other duties as assigned

Supervisory responsibilities

  • None

Qualifications

  • Demonstrated passion and enthusiasm for coffee
  • Minimum two (2) years of roasting experience on a drum roaster
  • Demonstrated understanding of Stumptown’s position as a roaster-oriented company
  • Fastidious concentration and focus
  • Ability to listen, learn and act accordingly
  • Willingness to learn from mistakes to grow and enhance skills
  • Ability to manage and prioritize daily and weekly tasks
  • Demonstrated problem solving skills
  • Hospitality and customer service focus
  • Basic technical aptitude and/or willingness to learn equipment details
  • Familiarity with MS Office, Google Apps and other organizational computer tools

Physical Demands

  • Ability to stand for long periods of time
  • Ability to lift 75 pounds. Weight greater than 50 pounds will be mitigated with a lifting partner or device.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

  • The noise level is high. Ear protection is provided
  • Roasting machines and the environment in which roasting happens can get warm. Proper dress should be considered.
  • The position will be five days per week and while each work will comprise of two consecutive days off, required workdays may fall on a weekend.

Please email cover letter and resume to jobs@stumptowncoffee.com. In the subject line of your email, please include the name of the position and the location to which you are applying.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, genetic information, medical condition, veteran status, or any other class protected by local, state or federal law.

 

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EARTH DAY EVERYDAY http://stumptowncoffee.com/earth-day-everyday/ http://stumptowncoffee.com/earth-day-everyday/#comments Wed, 22 Apr 2015 01:29:05 +0000 http://stumptowncoffee.com/?p=23212 Earth Day is today, so we thought it a fine time to talk about sustainability. A Short History The history of Earth Day is pretty

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Earth Day is today, so we thought it a fine time to talk about sustainability.

A Short History

The history of Earth Day is pretty interesting – it was started in 1970 by Gaylord Nelson, then a U.S. Senator from Wisconsin, who stepped up after witnessing the ravages of a massive oil spill in Santa Barbara, California. Inspired by the student anti-war movement, he realized that if he could infuse that energy with a consciousness about air and water pollution, it would force environmental protection onto the national political agenda. The first Earth Day led to the creation of the United States Environmental Protection Agency and the passage of the Clean Air, Clean Water, and Endangered Species Acts.

Green Coffee

For us, it serves as a reminder to keep pushing to protect the only Earth we’ve got. Admittedly, roasting coffee can use lots of energy. So we’re trying to do our part to minimize our footprint. One of the biggest ways we’ve been able to do this is at our Portland HQ to team up with the Energy Trust of Oregon to purchase and install an RTO, or more formally, a Regenerative Thermal Oxidizer.

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The RTO is essentially like an afterburner, a machine that captures the heat generated by roasting coffee and uses it to burn off the organic particles released during roasting instead of expelling them out into the atmosphere. The main difference lies in its energy use – it uses 70% less gas than conventional afterburners, which annually equates to saving enough energy to heat 209 homes and is the environmental equivalent of 109 cars off the road.

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Share the Road

Speaking of cars off the road, if you biked to work an average of one day per week throughout a year, you would save over 400 pounds of carbon dioxide emissions per year. Considering the average American emits between 11,000 and 21,000 pounds of carbon dioxide each year, that’s reducing your emissions by between 2-3%, just by cycling to work once a week.

We are a crew of bike enthusiasts at Stumptown, so when we built our Portland HQ a couple of years ago, we wanted to make it as easy as possible to encourage each other to bike to work. Our HQ has a bike room, with lockers and showers, and basic tools to fix flats and work on your bike. Our friends at Sellwood Cycle Repair pop up shop once a season to help get our bikes road ready, and our head roaster Steve Kirbach leads a bike-to-work challenge every year to get us in gear.

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Reuse, Reduce, Recycle

We’re also doing our part to compost where we can. Right now, we’re composting about 24,935 lbs of wet coffee grinds created in our Cold Brew facilities on both coasts. We also compost coffee chaff, a by-product of the roasting process, and we recycle where we can in our cafes, too.

Another thing we try to encourage folks to do to reduce waste is to bring your own mug to our cafes. We even offer 25 cents off your coffee if you do. For further encouragement, on Earth Day this year, we’re offering $5 off our Klean Kanteen online and in cafes. The Klean Kanteens keep your coffee hot or cold for ridiculous lengths of time and are made without BPA, phthalates or lead. Pop by our cafes or pick one up online here. Use the Discount Code: EARTHDAY.

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Happy Earth Day!

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Introducing Nitro Cold Brew in a Can http://stumptowncoffee.com/introducing-nitro-cold-brew-can/ http://stumptowncoffee.com/introducing-nitro-cold-brew-can/#comments Mon, 20 Apr 2015 15:57:30 +0000 http://stumptowncoffee.com/?p=23204 Nitro Cold Brew in a Can from Stumptown Coffee Roasters on Vimeo. Now pouring in all of our cafes! Video directed by our own Tim

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Nitro Cold Brew in a Can from Stumptown Coffee Roasters on Vimeo.

Now pouring in all of our cafes! Video directed by our own Tim Wenzel from Stumptown Belmont.

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Shipping Lead in Los Angeles, CA http://stumptowncoffee.com/shipping-lead-los-angeles-ca/ http://stumptowncoffee.com/shipping-lead-los-angeles-ca/#comments Thu, 16 Apr 2015 04:17:12 +0000 http://stumptowncoffee.com/?p=23201 Job Title: Shipping Lead Locations: Los Angeles, CA Reports to: Operations Manager Stumptown Coffee Roasters believes that each employee makes a significant contribution to our

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Job Title: Shipping Lead
Locations: Los Angeles, CA
Reports to: Operations Manager

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success.  Creating a sustainable workplace is at the core of who we are.  We’ve worked hard to create a great place to work and are proud of the results.  We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work.  We’re the kind of workplace where each of us works hard, has fun and contributes a lot.

Summary

This full-time, position is an intricate part of the operations team and will be responsible for fulfilling all duties related to Wholesale Shipping. Will work closely with the wholesale team, production crew and office to ensure orders are being fulfilled in a timely manner while maintaining high quality standards. Responsible for ensuring all orders are shipped out accurately and on time.

Essential Functions

  • Responsible for making sure each package gets properly labeled and out the door on time
  • Accountable for follow through on all packages after they leave the roaster, ensuring accurate and timely delivery
  • Contact customers by phone or email in the event that packages arrive incomplete, damaged, or incorrect
  • Develop and maintain a working relationship with FedEx drivers. Assisting FedEx drivers when packages are picked up each night
  • Keep open communication with all members of Stumptown’s wholesale team (call center, account managers, production managers, and sales department), both verbally and via email
  • Order and maintain inventory for shipping supplies (boxes, tape, labels, etc.)
  • Keep a clean and organized work space each day in the shipping area
  • Assess shipping tasks for each day and completing them in order of importance; multi-tasking and adjusting on short notice
  • Maintain an even demeanor while dealing with shipping deadlines and any emergencies that arise
  • Show care and patience when packing boxes, ensuring that bags don’t break in transit
  • Open to a flexible schedule during holidays

Supervisory responsibilities

  • None

Qualifications

  • Demonstrated passion and enthusiasm for coffee
  • Strong organizational skills
  • At least one year experience working in a shipping department or environment
  • A demonstrated passion and enthusiasm for coffee
  • Excellent communicator  both written and verbal
  • Excellent time management skills
  • Intermediate experience with Google docs, ship manager, Netsuite a plus

Physical Demands

  • Ability to stand for long periods of time
  • Ability to lift 60lbs
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Work environment

  • Work is performed in the LA facility
  • The noise level is high at times
  • The position will be five days per week and while each workweek will comprise of two consecutive days off, required workdays may fall on the weekend

Please email cover letter and resume to jobs@stumptowncoffee.com. In the subject of your email, please include the job title and location to which you are applying.

 

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, genetic information, medical condition, veteran status, or any other class protected by local, state or federal law

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Production Tech in Los Angeles, CA http://stumptowncoffee.com/production-tech-los-angeles-ca/ http://stumptowncoffee.com/production-tech-los-angeles-ca/#comments Thu, 16 Apr 2015 04:08:05 +0000 http://stumptowncoffee.com/?p=23198 Job Title:    Production Tech Locations:    Los Angeles, CA Reports to:   Operations Manager Stumptown Coffee Roasters believes that each employee makes a significant contribution to

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Job Title:    Production Tech
Locations:    Los Angeles, CA
Reports to:   Operations Manager

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success.  Creating a sustainable workplace is at the core of who we are.  We’ve worked hard to create a great place to work and are proud of the results.  We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work.  We’re the kind of workplace where each of us works hard, has fun and contributes a lot.

Summary

Support our commitment to exceptional customer service by working closely with the wholesale team, the roasters, customer support group and the Cold Brew crew.  Daily duties will include packing and delivering roasted coffee, fulfilling orders, and assisting with general coffee production.  Deal with a variety of personalities and departments to ensure that quality standards are being maintained.

Essential Functions

  • Pack roasted coffee
  • Deliver coffee to wholesale customers and cafes
  • Fulfill and manage customer orders
  • Assist with general coffee productions and workflow
  • Interact with wholesale customers
  • The ability to lift 60 pounds
  • Other duties as assigned

Supervisory responsibilities

  • None

Qualifications

  • Demonstrated passion and enthusiasm for coffee
  • Extreme customer service and professionalism
  • Attention to detail
  • Proven team player willing to work with others to complete tasks
  • Willingness to learn from mistakes to grow and enhance skills
  • Eager to work with many different personalities and backgrounds.
  • Driver’s license and clean driving record
  • Ability to manage and prioritize daily and weekly tasks
  • Hospitality at the forefront of everything we do

Physical Demands

  • Carry weight, lift – frequently moves materials weighing up to 60 pounds
  • Stooping. Bending body downward and forward by bending spine at the waist

Work environment

  • Work is performed in a warehouse environment.
  • The work environment can be noisy.
  • Temperatures can be variable in the work area.

Please email cover letter and resume to jobs@stumptowncoffee.com. In the subject of your email, please include the job title and location to which you are applying.

 

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, genetic information, medical condition, veteran status, or any other class protected by local, state or federal law

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Barista for Cafe in New York, NY http://stumptowncoffee.com/barista-for-cafe-in-ny/ http://stumptowncoffee.com/barista-for-cafe-in-ny/#comments Wed, 15 Apr 2015 16:37:12 +0000 http://stumptowncoffee.com/?p=21151 Job Title: Barista Locations: New York City Reports to: Cafe Manager Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success. Creating a

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w8th_4Job Title: Barista
Locations: New York City
Reports to: Cafe Manager

Stumptown Coffee Roasters believes that each employee makes a significant contribution to our success. Creating a sustainable workplace is at the core of who we are. We’ve worked hard to create a great place to work and are proud of the results. We’re not perfect, but being open to ideas and continually improving things has always been a fundamental part of how we work. We’re the kind of workplace where each of us works hard, has fun and contributes a lot.

Summary

Provide exceptional customer service as a Barista in our cafés.  Provide a coffee experience for the customer that has never been created before.  Make the customer experience unforgettable.

Essential Functions

  • Educate customers on all of our products
  • Maintain high quality and consistent product standards
  • Cup and taste coffee regularly to maintain familiarity with product and quality standards
  • Greet all customers with a friendly smile
  • Provide friendly, efficient and personal service to each customer
  • Create a rapport with customers by learning their names and favorite drinks
  • Support customer satisfaction
  • Accurately process transactions in the POS system
  • Stay informed of new coffee availability and attributes
  • Communicate with team members and management to solve problems and improve service
  • Support a positive work environment
  • Other duties as assigned

Supervisory Responsibilities

  • None

Qualifications

  • Demonstrated passion and enthusiasm for coffee
  • Customer service that is executed in a personal and professional manner
  • Understanding of coffee shops and specialty retail
  • Desire to educate others about our coffee and espresso methods
  • Strong attention to detail and healthy respect for cleanliness and sanitation
  • Excitement about the task of ensuring that each customer has a quality experience in our café
  • Open to criticism and constantly striving to improve
  • Ability to multi-task with ease

Physical Demands

  • Stand and walk – must be able to stand for shifts and move about the café
  • Use of hands – operate espresso machinery
  • Taste/Smell – ability to detect and perceive smell of coffee
  • Talk/hear – frequently communicates with customers

Work Environment

  • Work is performed at the cafe
  • The work environment can be noisy

 

Please email cover letter and resume to jobs@stumptowncoffee.com. In the subject of your email, please include the job title and location to which you are applying.

 

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, genetic information, medical condition, veteran status, or any other class protected by local, state or federal law

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NEW TRAPPER CREEK DECAF http://stumptowncoffee.com/new-trapper-creek-decaf/ http://stumptowncoffee.com/new-trapper-creek-decaf/#comments Tue, 14 Apr 2015 16:32:12 +0000 http://stumptowncoffee.com/?p=23169 Late night coffee just got a serious upgrade. We’re very pleased to present our all-new Trapper Creek Decaf. Thanks to new updates to the decaffeination

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Late night coffee just got a serious upgrade.

We’re very pleased to present our all-new Trapper Creek Decaf. Thanks to new updates to the decaffeination process at Swiss Water Process, we are now able to get unparalleled flavor and cup quality in this decaf coffee.SWP-25

We recently visited Swiss Water Process, a chemical-free decaffeination facility in Vancouver, Canada to check out their processing facility. SWP has undergone huge quality improvements recently and our new Trapper Creek Decaf maintains flavor and origin characteristics in a way we’ve never been able to before. The main changes involve gentler processing, lower temperatures and a more rigorous quality analysis process after the coffee has been decaffeinated.SWP-11-blogSWP-22-blog

These new developments allow the integrity of the coffee to shine through. This involved decaffeination process was patented in Switzerland and essentially uses water and a decaffeinated Green Coffee Extract poured over green coffee beans until caffeine is transferred over and out of the coffee through osmosis.

The folks at Swiss Water Process have similar Quality Analysis labs to ours that ensure that the quality of the coffee is maintained throughout the decaffeination process. This is hands-down the best decaf we’ve ever tasted and we’re very excited to share it with you.

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SHOP TRAPPER CREEK DECAF HERE >>> 

 

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