REFUNDS & RETURNS

We can’t accept returns on coffee due to its perishable nature. However, we really want you to be happy with your purchase. If you have any issues with your coffee, or if there are errors in your order, please contact us at (855) 711-3385 within 30 days of receiving your order. We’re happy to help you find something you’ll love or issue a refund.

We’ll gladly accept returns or exchanges on defective or unused items. If your gear is faulty, we certainly want to make it right. On the other side of the coin, we can’t accept returns on used gear that is in working order. Please be sure all gear (non-coffee) items are returned or exchanged within 30 days of the purchase date. Items purchased online can only be returned through the mail. We are not able to accept returns at our cafe locations. We do not offer exchanges for coffee gear, however refunds can be applied to future orders.

Email your order number, name, reason for return, and the item and quantity you wish to return to info@stumptowncoffee.com, or give us a call us at (855) 711-3385 . We will contact you with information on how your return will be processed. Unfortunately, we cannot refund the price of shipping.